Director of Mortgage Lending

Greater Iowa Credit Union•Ames, IA

17h

About The Position

The Director of Mortgage Lending oversees the sales, processing, servicing, and compliance functions of the Mortgage Lending Group. Working closely with the Chief Lending Officer (CLO), this role develops a cohesive, skilled, and productive sales and operations team, promotes the company and its mortgage reputation, and monitors team growth and development to ensure sales, processing, and compliance goals are met. The Director recruits, develops, coaches, trains, and retains Mortgage Loan Officers and Mortgage Operations staff. The role provides ongoing sales support and training, serves as a mortgage subject matter expert, coordinates with mortgage operations and other departments, monitors loan quality and compliance, and builds internal and external referral relationships. It also conducts market research and presents findings and recommendations to Senior Management, while representing GICU in the community. The position is performed in a standard office environment with quiet to moderate noise. Frequent travel to branches and other locations is required to meet stakeholders or members. Physical duties include regularly sitting; frequently standing, walking, using hands, reaching, and talking or hearing; occasional climbing or balancing; and frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds.

Requirements

Eight to ten years of similar or related experience in banking or the mortgage industry.
Three to five years of supervisory experience.
A bachelor’s degree or formal industry-recognized certifications equivalent to a bachelor’s degree.
Working knowledge and experience in the secondary market.
A proven track record of working with investors and developing profitable pricing methodology.
Working knowledge of regulations affecting mortgage lending.
Good written and verbal communication skills and the ability to foster relationships.
Supervisory skills and the ability to motivate, challenge, and discipline staff as needed.
Proficiency with Microsoft Word, Excel, and Outlook, as well as other mortgage processing software.
Ability to multitask.
Professionalism in appearance, dress, and attitude.
Ability to exercise advanced conflict resolution, give material presentations, resolve issues affecting multiple departments or divisions, motivate or influence others, and obtain cooperation with diplomacy and trust.
Ability to meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Recruit, develop, coach, train, and retain a high-performing team of Mortgage Loan Officers and Mortgage Operations staff to meet or exceed sales, partner referral, and business development goals.
Provide ongoing sales support and training, and meet individually with employees to mentor and train them, inspect results, and reinforce expectations.
Serve as a subject matter expert for mortgage teams on loan scenarios, loan structure, and programs and guidelines, including Conventional, FHA, VA, USDA, IFA, and Construction.
Collaborate with Mortgage Operations to ensure underwriting, processing, and closing teams follow established procedures, meet deadlines, and identify and implement operational efficiencies.
Work with the Chief Lending Officer on portfolio approvals and exception requests as needed.
Collaborate with Retail, Business Teams, and Marketing to develop marketing strategies and productive bilateral branch referral relationships.
Research pricing, products, competition, consumer needs, and market trends, and present findings and recommendations to Senior Management.
Grow GICU’s mortgage lending market share by identifying and developing external referral relationships with real estate offices, homebuilders, developers, financial advisors, CPAs, attorneys, and other prospective referral sources.
Represent GICU as a community leader through active engagement in civic, community, and networking events.
Monitor loan quality for alignment with company policies and procedures and compliance with state, regional, and federal guidelines; ensure team members understand and follow applicable policies, procedures, and compliance guidelines.
Perform other related duties as assigned.