Mortgage Lending Assistant

City Bank•Lubbock, TX

About The Position

The Mortgage Lending Assistant provides timely and professional customer service and supports the preparation of new loans and maintenance of existing loans. The role represents the bank courteously, maintains a clean and professional work area, and assists customers and loan officers throughout the mortgage process. The position is located at the Main Bank in Lubbock, Texas, and is full time.

Requirements

Attention to detail.
Excellent communication skills.

Responsibilities

Represent the bank to customers in a courteous and professional manner and provide prompt, efficient, and accurate service.
Greet customers and meet with them to take applications and pull credit when the loan officer is unavailable.
Complete items on the processing flow sheet, including ordering tax transcripts, flood certificates, insurance, USPS searches, appraisals, Patriot Act documentation, VODs, VOEs, VORs, FHA case numbers, LPD/GSAs, loan payoffs, Rapid Reporting, MERS, surveys, and final inspections.
Work directly with the loan officer; when the loan officer is unavailable, take phone calls and answer mortgage questions or questions about specific files.
Contact realtors with questions about specific files.
Act as a replacement for the loan officer during short or extended absences.
Set or confirm appointments for refinances and purchases.
Manage files before, during, and after closing; file and manage closed files and box them for storage.
Assist with or prepare Adverse Actions as needed.
Conduct post-closing follow-up.
Write thank-you notes and Christmas cards.
Scan files, appraisal bills, and other invoices for payment.
Exchange information with realtors, title companies, and buyers to prepare files for the processor.
Research and resolve delinquent appraisal issues.
Order necessary VA documents as needed.
Maintain a clean, neat, and professional work area.