Director of Memory Care

Morningside House Senior Living•Exton, PA

59d

About The Position

The Director of Memory Care oversees the daily operations, resident experience, and overall success of the Memory Care neighborhood at Morningside House of Exton. This salaried, full-time role leads a team of caregivers, develops engaging resident programs, and works with families and department leaders to provide exceptional, person-centered dementia care. The position combines compassionate leadership, operational management, staff development, and resident engagement. The Director ensures individualized resident care, supports employees, builds family confidence, and fosters a meaningful and welcoming environment for residents living with dementia.

Requirements

Previous supervisory experience in a Memory Care setting.
At least two years of supervisory or management experience in long-term care or assisted living.
Current CPR and First Aid Certification.
Strong knowledge of dementia care practices, resident-centered care, and senior living operations.
Ability to lead, coach, and develop a team while maintaining high standards of resident care.
Genuine passion for working with seniors, especially people living with Alzheimer's disease and other forms of dementia.
Ability to communicate effectively with residents, families, employees, and department leaders.
Organized, dependable, and comfortable managing multiple responsibilities.
Ability to address challenges, resolve concerns, and make thoughtful decisions.

Nice To Haves

Certified Dementia Practitioner (CDP) certification.
Kind, patient, compassionate, and professional leadership style.
Positive attitude and ability to inspire others.
Creativity, energy, and enthusiasm for developing meaningful resident experiences.
Commitment to supporting employees, recognizing their contributions, and helping them grow.
Team-oriented approach and commitment to a supportive Memory Care environment.

Responsibilities

Oversee daily Memory Care neighborhood operations and ensure residents receive safe, compassionate, personalized care.
Lead, support, and supervise Memory Care team members and promote a positive, respectful, collaborative workplace.
Manage recruiting, interviewing, hiring, onboarding, training, scheduling, performance evaluations, coaching, and disciplinary actions for Memory Care staff.
Ensure appropriate staffing and coverage throughout the day and night.
Coordinate the 24-hour direct care needs of Memory Care residents.
Ensure team members understand and follow resident service plans, individualized care needs, and dementia care best practices.
Develop and oversee activities and programming that support residents' interests, abilities, and quality of life.
Collaborate with the Director of Life Enrichment on monthly activity calendars.
Plan and coordinate special events, resident and family gatherings, and opportunities for family involvement.
Build relationships with residents and families and provide communication, reassurance, and support.
Partner with department leaders to support communication and coordinated resident care.
Assist with resident assessments, service plans, and state documentation in collaboration with appropriate departments.
Ensure compliance with applicable state and federal regulations, community policies, and management standards.
Stay informed about dementia care advancements and participate in continuing education and professional development.
Provide dementia care education, guidance, and support to team members.
Collaborate with community leadership to develop and improve policies, procedures, and resident care practices.
Work with Sales and Marketing to support prospective residents and families, including participating in tours and answering questions about Memory Care services.
Build relationships with community organizations, including the Alzheimer's Association, and coordinate education and family support opportunities.
Help organize and facilitate Alzheimer's support groups and other community resources.
Participate in the Manager on Duty rotation.
Respond professionally and compassionately to resident, family, and employee concerns.
Maintain a safe, welcoming, and supportive environment for residents, visitors, and employees.
Perform additional duties as assigned.