Director of Memory Care

StoryPoint•Knoxville, TN

17h•Onsite

About The Position

The Director of Connection Points implements, trains, and facilitates all Memory Care specific initiatives within the community under the Connection Points Memory Care Approach. The Connection Points Memory Care Approach empowers us to meet residents where they are on their journey of dementia like no one else can. With our approach's unique initiatives, we can connect with residents in a more personal and meaningful way – enhancing the experience of our residents, families and team members.

Requirements

Bachelor’s degree in Gerontology, Social Work, Human Services, Health Care Administration or related field preferred.
At least 2-year experience in Memory Care setting preferred.
Ability to manage multiple initiatives and complete assigned projects timely and accurately.
Ability to facilitate training programs.
Ability to build strong rapport with families, residents, leaders and team members.
Ability to self-audit Memory Care initiatives for effectiveness.
Proven organizational and communication skills.
Strong proficiency with Microsoft Office applications.
Demonstrated ability to develop caring relationships with direct reports.
Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
Consistently delivers on commitments; maintains confidences and is humble.
Creates an environment where employees can be their Best Version.
Makes decisions based on analysis, wisdom, experience, and good judgment.
Uses curiosity and logic to solve difficult problems effectively.
Easily gains trust and support of peers; seen as a team player.
Ability to communicate effectively with others.
Ability to review detailed documents and read computer screens.
Requires appropriate interaction with others.

Nice To Haves

Bachelor’s degree in Gerontology, Social Work, Human Services, Health Care Administration or related field.
At least 2-year experience in Memory Care setting.

Responsibilities

Implements, trains, and facilitates all Memory Care specific initiatives within the community.
Manages multiple initiatives and completes assigned projects timely and accurately.
Facilitates training programs.
Builds strong rapport with families, residents, leaders and team members.
Self-audits Memory Care initiatives for effectiveness.
Demonstrates and models company culture and values – safety, common beliefs, and a culture of feedback.
Encourages, coaches, and supports Memory Care team members to inspire compassionate and positive relationships with residents.
Participates in the hiring process for candidates who will be potentially working in Memory Care.
Models resident engagement presence when in the neighborhood.
Completes or delegates 1440 neighborhood walk-throughs and addresses issues as they are identified.
Communicates and completes a new resident move-in plan with all appropriate team members/leaders.
Communicates to families of Memory Care residents often and participates in scheduled care conferences.
Formulates and sustains optimal relationships with residents and their families.
Provides assistance and support as needed.
Influences and optimizes the efforts of others by relationship building and continuous coaching.
Implements and audits Memory Care training and programs.
Coordinates with the community leadership team to ensure positive and meaningful experiences for Memory Care residents.
Attends weekly calls with Aging and Dementia Services.
Performs other duties as assigned.
Facilitates a monthly family engagement event for family and caregivers.