Director of Member Experience

Girl Scouts of Silver Sage•Boise, ID

About The Position

The Director of Member Experience provides vision, leadership, and accountability for membership growth, volunteer engagement, and girl program delivery. As a member of the leadership team, the Director develops and executes strategies to drive sustainable growth, leverage community partnerships, and align resources for maximum mission impact. Through data-informed decision-making, cross-functional collaboration, and leadership of high-performing teams, the role supports operational excellence and advances the council’s strategic priorities, mission impact, and long-term success. The Director leads teams responsible for membership growth, volunteer engagement, and direct girl program delivery; establishes goals and performance measures; develops recruitment, retention, and multi-year growth strategies; and uses membership, program, impact, demographic, and market data to guide decisions. The role cultivates partnerships and supports access and belonging for underserved and diverse communities, while traveling throughout the service area as needed. The Director also develops volunteer lifecycle and girl program strategies, oversees program delivery across volunteer- and council-led programming, and ensures that members experience the Girl Scout Leadership Experience and its five leadership outcomes. The position promotes excellent experiences for girls, families, and volunteers and ensures compliance with Girl Scout policies, safety standards, regulations, and procedures. It represents Girl Scouts of Silver Sage in community settings, leads and develops staff, manages budgets and organizational resources, and contributes to organizational planning, change efforts, and long-term sustainability.

Requirements

At least 3 years of progressively responsible leadership experience in business administration, education, public administration, nonprofit management, human resources, customer experience, community engagement, or a related field.
At least 2 years of experience leading and developing high-performing teams.
Strong background in volunteer and youth recruitment, engagement, development, and retention strategies.
Strong leadership, coaching, conflict-resolution, and change-management skills.
Demonstrated success developing and executing business growth strategies.
Experience managing complex operations, budgets, and organizational resources.
Ability to drive to meetings and hold a driver’s license acceptable to the Council’s insurance company.
Ability to work flexible hours for meetings, events, and activities outside traditional work hours.
Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

Nice To Haves

Knowledge of the Girl Scout Movement, volunteer-driven organizations, or youth-serving organizations.

Responsibilities

Contribute to organizational planning, strategy development, culture enhancement, and long-term sustainability as a member of the leadership team.
Lead, mentor, and support managers and staff to foster a high-performing and engaged team.
Promote accountability, collaboration, innovation, and continuous improvement.
Lead organizational change and implement new programs, systems, and processes.
Manage organizational budgets, including multi-year forecasting and strategic resource management.
Represent Girl Scouts of Silver Sage in external meetings, presentations, and community engagements.
Identify organizational risks and support sound decision-making.
Lead teams responsible for membership growth, volunteer engagement, and direct girl program delivery, setting performance expectations and accountability measures.
Collaborate with community engagement, philanthropy, marketing, and operations staff on integrated membership growth and sustainability efforts.
Establish annual goals and recruitment and retention strategies; monitor key performance indicators; and report progress and recommendations to executive leadership.
Create and implement multi-year plans to expand girl and volunteer participation.
Use membership, program participation, impact and outcome, demographic, and market data to evaluate performance, identify opportunities, and inform decisions.
Cultivate relationships with schools, community organizations, businesses, families, volunteers, and other stakeholders to increase awareness, access, and participation.
Advance belonging initiatives within girl and volunteer engagement strategies to expand access for underserved and diverse communities.
Travel throughout the service area as needed to support membership development and community engagement.
Promote exceptional experiences for girls, families, and volunteers through innovative engagement, responsive service delivery, and continuous improvement.
Lead volunteer lifecycle strategies, including recruitment, onboarding, training, development, recognition, and retention.
Lead girl program strategies, including recruitment, new member engagement, and direct delivery through workshops, events, day-camp programming, leadership awards, and community partner experiences.
Ensure effective delivery across volunteer- and council-led programming so each Girl Scout experiences the Girl Scout Leadership Experience and five leadership outcomes.
Review and update member-services practices and ensure compliance with Girl Scout policies, safety standards, regulatory requirements, and organizational procedures.
Adhere to Council and GSUSA policies, standards, and procedures, as well as the Girl Scout Promise and Law.
Support and promote the Girl Scouts’ commitment to access and belonging.
Perform other duties as needed; management may revise or reassign duties to support Council goals.