Director of Member Experience

Girl Scouts of Silver Sage•Boise, ID

About The Position

The Director of Member Experience provides vision, leadership, and accountability for membership growth, volunteer engagement, and girl program delivery. As a member of the leadership team, the Director develops and executes strategies that support sustainable growth, leverage community partnerships, and align resources to maximize mission impact. Using data-informed decision-making, cross-functional collaboration, and high-performing teams, the Director ensures operational excellence and advances the council’s strategic priorities and long-term success. The role leads organizational planning and change, manages budgets and resources, represents Girl Scouts of Silver Sage in the community, and directs membership development and member-experience strategies. It fosters exceptional experiences for girls, families, and volunteers, supports access and belonging, and ensures that member services and program delivery comply with Girl Scout policies, safety standards, and applicable requirements. The position requires travel throughout the service area and flexible hours for meetings, events, and activities outside traditional work hours.

Requirements

At least 3 years of progressively responsible leadership experience in business administration, education, public administration, nonprofit management, human resources, customer experience, community engagement, or a related field.
At least 2 years of experience leading and developing high-performing teams.
Strong background in volunteer and youth recruitment, engagement, development, and retention strategies.
Strong leadership, coaching, conflict-resolution, and change-management skills.
Demonstrated success developing and executing business growth strategies.
Experience managing complex operations, budgets, and organizational resources.
Ability to drive to meetings and hold a driver’s license acceptable to the Council’s insurance company.
Ability to work flexible hours for meetings, events, and activities outside traditional work hours.
Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.

Nice To Haves

Knowledge of the Girl Scout Movement, volunteer-driven organizations, or youth-serving organizations.

Responsibilities

Contribute to organizational planning, strategy development, culture enhancement, and long-term sustainability as a member of the leadership team.
Lead, mentor, and support managers and staff, fostering a high-performing and engaged team.
Promote accountability, collaboration, innovation, and continuous improvement.
Lead organizational change and implementation of new programs, systems, and processes.
Manage organizational budgets, including multi-year forecasting and strategic resource management.
Represent Girl Scouts of Silver Sage in external meetings, presentations, and community engagements.
Identify organizational risks and support sound decision-making.
Lead teams responsible for membership growth, volunteer engagement, and direct girl program delivery, establishing clear performance expectations and accountability measures.
Collaborate with community engagement, philanthropy, marketing, and operations staff on integrated membership growth and sustainability efforts.
Establish annual organizational goals and recruitment and retention strategies; monitor key performance indicators and report progress and recommendations to executive leadership.
Create and implement multi-year plans to expand girl and volunteer participation.
Use membership, program participation, impact, outcome, demographic, and market data to evaluate performance and inform decisions.
Cultivate relationships with schools, community organizations, businesses, families, volunteers, and other stakeholders to increase awareness, access, and participation.
Champion belonging initiatives that expand program access to underserved and diverse communities.
Travel throughout the service area as needed to support membership development and community engagement.
Foster exceptional girl, family, and volunteer experiences through innovative engagement strategies, responsive service, and continuous improvement.
Lead volunteer lifecycle strategies covering recruitment, onboarding, training, development, recognition, and retention.
Lead girl program strategies covering recruitment, new-member engagement, and direct delivery through workshops, events, day-camp programming, leadership awards, and community-partner experiences.
Ensure effective volunteer- and Council-led program-delivery models so each Girl Scout experiences the Girl Scout Leadership Experience and its five leadership outcomes.
Review and update member-services practices and ensure compliance with Girl Scout policies, safety standards, regulatory requirements, and organizational procedures.
Adhere to Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law.
Support and promote Girl Scouts’ commitment to access and belonging.