Director of Medical Services

HealthPoint•College Station, TX

4d•Hybrid

About The Position

The Director of Medical Services, Population Health & Clinical Informatics partners with the Chief Medical Officer (CMO) to oversee day-to-day provider operations across HealthPoint's 11 clinics in 8 counties. The role provides provider operational leadership, provider support, and clinical workflow oversight while leading value-based care performance, population health initiatives, and clinical informatics optimization. This structure enables the CMO to maintain focus on strategic clinical leadership, medical staff governance, and organization-wide priorities. The position is open to Advanced Practice Providers (Nurse Practitioners and Physician Assistants) and physicians. It does not carry independent medical staff governance authority, including credentialing, privileging, or chairing medical staff meetings. Those responsibilities remain with the CMO and designated physician leadership in accordance with HealthPoint's medical staff bylaws.

Requirements

Active, unrestricted Texas licensure as a Nurse Practitioner, Physician Assistant, MD, or DO.
Minimum of five years of clinical practice experience, including direct patient care.
Demonstrated experience in a clinical leadership, supervisory, or operational role, such as lead provider, clinical team lead, or site medical or clinical lead.
Working knowledge of community health center or Federally Qualified Health Center operations, or demonstrated ability to learn this environment quickly.
Demonstrated knowledge of health informatics, population health management, value-based care contract structures, including shared savings, quality bonus payments, and risk arrangements, and population health data concepts.
Strong operational judgment and the ability to resolve routine clinical operations issues independently while escalating matters with governance, regulatory, patient safety, or significant organizational implications.
Credibility and rapport with providers, including the ability to supervise, coach, and mentor Advanced Practice Providers effectively.
Clear understanding of the boundary between clinical operations and medical staff governance, with sound judgment in routing governance matters to the CMO.
Diplomatic, relationship-oriented communication suited to a multi-site, multi-county organization.
Ability to work independently across a distributed clinic network and travel regularly among sites.
Ability to collaborate cross-functionally with Finance, Legal, Compliance, Human Resources, Quality, Operations, and HIT.
Ability to translate among clinical, operational, financial, contractual, and data perspectives when reconciling performance definitions or reporting requirements.
Ability to organize competing priorities, meet reporting deadlines, and communicate risks and recommendations clearly to executive leadership.

Nice To Haves

Prior clinical practice or leadership experience in a Federally Qualified Health Center or other safety-net setting.
Experience supervising Advanced Practice Providers.
Familiarity with HRSA scope-of-project requirements and 340B program fundamentals.
Experience leading clinical operations across multiple sites.
Experience with value-based care reporting, payer contract review, population health, or care management program oversight.
Experience supporting EHR optimization, clinical technology implementation, or provider adoption of digital health tools.

Responsibilities

Serve as the CMO's primary operational point of contact across clinic sites, addressing day-to-day clinical workflow issues, including provider staffing gaps, coverage needs, scope-of-practice questions, protocol adherence, and barriers to efficient patient care delivery.
Standardize clinical protocols and practice guidelines across sites, monitor adherence, and escalate systemic issues to the CMO.
Coordinate with site medical directors and lead providers to promote consistent clinical operations across the network.
Support provider coverage planning and scheduling policies across sites in coordination with clinic operations leadership.
Supervise and mentor Advanced Practice Providers across the clinic network, providing day-to-day operational guidance, coaching, and support.
Support new provider onboarding, including orientation, workflow training, and EHR proficiency, in coordination with, and not in place of, formal credentialing and privileging processes.
Serve as a resource for providers navigating provider operations questions and escalate medical governance matters to the CMO, as appropriate.
Support the Chief Nursing Officer's clinical quality and Uniform Data System (UDS) measure work at the point of care by helping operationalize quality committee decisions across sites.
Collaborate with clinical team and pharmacy team for HRSA scope-of-project and 340B matters affecting day-to-day site operations, such as service or site changes, while routing regulatory ownership to Compliance.
Identify and escalate clinical risk, patient safety, or compliance concerns to the CMO and Chief Nursing Officer, as appropriate.
When delegated by the CMO, represent provider leadership at site-level, community, or external partner meetings, including relevant collaboration workstreams.
Coordinate with Finance and Human Resources on provider staffing and related administrative matters.
Provide the CMO with timely insight into operational trends, risks, and opportunities across sites to inform strategic and organizational planning.
Serve as HealthPoint's operational provider lead for value-based care (VBC) contracts, collaborating closely with Finance on financial modeling, risk and upside tracking, and contract renewal timelines.
Coordinate with Legal on VBC contract terms, attribution methodology, and compliance obligations, escalating contract issues to outside counsel through established organizational processes, as needed.
Review VBC performance data and reconcile payer-reported results with internal data, identifying and escalating discrepancies before reporting deadlines.
Prepare and present VBC performance reports to payers and, as requested, to the CMO, Chief Executive Officer, and Board.
Translate payer-specific VBC quality measures for clinical teams when definitions differ from UDS or internal measures, in coordination with the Chief Nursing Officer's quality team.
Monitor attribution lists and ensure clinical and operations teams understand which patients are attributed to each contract.
Support risk stratification to identify high-risk and high-utilizer patients using EHR, claims, and other available data sources.
Collaborate to support care management programs for chronic disease management, complex care coordination, and post-hospital transitional care in partnership with clinical and operations teams.
Support panel management and gaps-in-care outreach coordination across sites.
Contribute clinical and operational input to community health needs assessments and related strategic planning.
Support social determinants of health screening and community resource referral processes, including coordination with Community Health Worker programs, when applicable.
Provide data-informed clinical and operational input to HealthPoint's participation strategy for accountable care organizations and other value-based partnerships.
Partner with clinical teams on population health initiatives associated with external partnerships, including relevant Baylor Scott & White collaboration workstreams.
Partner with the Health Information Technology (HIT) team to support provider EHR training, workflow optimization, and ongoing clinical technology support.
Serve as the provider-facing clinical liaison with eClinicalWorks (eCW) and other healthcare technology vendors to identify, prioritize, communicate, and resolve system issues.
Lead efforts to reduce provider administrative burden, improve task management, and streamline clinical workflows.
Support the evaluation, implementation, adoption, and responsible use of emerging health technologies, including ambient documentation, clinical decision support, artificial intelligence tools, knowledge platforms, and population health solutions.
Collaborate with clinical, quality, operational, and HIT leaders to develop data-informed solutions that improve patient outcomes, provider experience, and organizational performance.