Director of Med/Surg

Community Health Systems•Gadsden, AL

About The Position

The Director, Med/Surg, leads and manages the medical-surgical department to ensure safe, high-quality patient care and operational excellence. The role provides strategic direction, oversees departmental operations, and ensures compliance with healthcare regulations and organizational objectives. The Director fosters collaboration and continuous improvement while supporting staff development and patient satisfaction. The Director oversees clinical operations; coordinates care with physicians, nursing staff, and multidisciplinary teams; manages budgets, staffing, and resources; monitors performance and quality metrics; and responds to patient concerns, complaints, and incidents. The position also works with hospital leadership on strategic planning, financial oversight, technology implementation, policies and procedures, quality assurance, and regulatory compliance. The Director may perform staff duties when required and is expected to maintain regular, reliable attendance and comply with organizational policies and standards.

Requirements

Bachelor's degree in a relevant field, or seven or more years of direct experience in lieu of a bachelor's degree.
Three to five years of experience in a closely related field with a bachelor's degree.
Registered Nurse (RN) state licensure and/or compact state licensure.
Basic Life Support (BLS) certification.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to delegate, work effectively with others, independently manage tasks, and meet deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, as applicable.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Must be authorized to work in the United States for any employer; this position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

Master's degree.
Three to five years of previous leadership experience.

Responsibilities

Oversee medical-surgical clinical operations to ensure safe, efficient care aligned with evidence-based practices and regulatory standards.
Coordinate patient care with physicians, nursing staff, and multidisciplinary teams across the continuum.
Manage departmental budgets, staffing, and resource allocation while maintaining financial efficiency and service standards.
Monitor key performance indicators and quality metrics, identify improvement opportunities, and lead initiatives to improve outcomes and departmental performance.
Facilitate communication among clinical staff, administration, and external stakeholders to address care needs and operational challenges.
Respond to patient care concerns, complaints, and incidents; investigate and implement corrective actions as needed.
Stay informed about industry trends, clinical practices, and regulatory changes.
Provide leadership, mentorship, and professional development opportunities for staff.
Schedule employees, consult leadership about potential staffing issues, conduct performance evaluations, set goals, and provide feedback.
Collaborate with hospital leadership on departmental strategy, budgeting, resource allocation, and long-term planning.
Monitor expenditures and support cost-effective service delivery.
Evaluate and implement technologies to improve operational efficiency.
Develop and implement departmental policies, procedures, and protocols to improve quality and efficiency.
Ensure compliance with relevant regulatory bodies and participate in audits, inspections, and accreditation processes as applicable.
Work with leadership teams to coordinate and improve service delivery.
May work in a staff role when required and fulfill the duties and competencies established for that role.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.