Director of Marketing

Serko • Seattle, WA

9d

About The Position

At Serko, we believe something incredible happens when people come face-to-face. That’s why we’re on a mission to engineer a frictionless, next-generation business travel marketplace. We don’t just manage travel; we are leveraging advanced AI and cutting-edge tech to eliminate the complexity of global movement. When you join Serko, you join a global collective of passionate technologists who show up as their true selves to build world-class products. With established hubs across New Zealand, Australia, North America, India and China - your code and ideas will impact millions of corporate travelers worldwide. If you're ready to challenge the status quo and build the future of travel tech, your next journey starts here. This is not a traditional marketing role. You will operate as the marketing leader for a new AI-native business, responsible for how Serko.ai is positioned, how it reaches the market, and how it grows from early adopters to scaled adoption.

Requirements

• Partner with functional marketing leaders across brand, growth, and MarTech, leveraging shared expertise while directing the application of these functions to Serko.ai.
• Serve as the primary marketing integrator, ensuring that efforts are coordinated, prioritized, and aligned with your cohesive overall strategy.
• Proven track record scaling a business from 0-to-1 or 1-to-10, with measurable success across acquisition, activation, and retention.
• Deep understanding of PLG models and a history of working seamlessly alongside Product and Engineering teams.
• Highly analytical mindset capable of translating user behavior and performance metrics into actionable growth insights.
• Natural curiosity and familiarity with GenAI tools to drive efficiency and innovation in modern marketing.
• Applicants must be authorized to work for any employer in the U.S. At this time, we are unable to provide sponsorship or assume sponsorship for employment visa status (e.g., H-1B visa status).

Responsibilities

• Define the category narrative, position the product for travelers and companies alike, and establish Serko.ai as a leading voice in an AI-first world.
• Optimize the full acquisition funnel and demand generation loops. You'll manage performance efficiency (CAC, ROI) and direct a global performance agency and budget.
• Partner directly with Product and Data Science to eliminate user friction, analyze behaviors, and fast-track product-market fit.
• Build multi-channel campaigns across paid, organic, and social channels, leveraging modern GenAI tools to maximize speed and personalization.
• Ensure Serko.ai is a cited authority within LLMs, AI search engines, and chat interfaces, while relentlessly optimizing landing pages and user journeys.

Benefits

• A competitive base pay
• Medical Benefits
• Discretionary incentive plan based on individual and company performance
• Access to a learning & development platform and opportunity for you to own your career pathways
• Flexible work policy

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed