Director of Marketing Operations + Automation

Crisis Prevention Institute•, (Multiple States)

3d•Hybrid

About The Position

Crisis Prevention Institute, Inc. (CPI) is seeking a Director of Marketing Operations & Automation to build a best-in-class Marketing Operations function. This role is for an operational builder-doer who can bring process discipline to an evolving marketing organization. The position involves designing and building scoring frameworks, operationalizing integrated campaigns and Account-Based Experience (ABX) motions, and providing leadership with a clear, data-driven view of marketing’s impact on pipeline and revenue. The role sits at the intersection of technology, process, and analytics, responsible for ensuring CPI’s marketing technology, data, and reporting infrastructure enable the organization to hit or exceed its pipeline targets. This involves partnering with Data & Analytics, Revenue Operations, and Business Applications to define and document how marketing data is captured, standardized, synchronized, and maintained across the customer lifecycle for trusted reporting, segmentation, routing, automation, and attribution.

Requirements

Bachelor’s degree in marketing or an analytical field such as mathematics, business, engineering, computer science, statistics, or related field.
7-10 years of professional experience in marketing and sales analytics for a B2B software company.
3+ years of people management experience, with a demonstrated record of coaching and developing team members.
Hands-on experience and proficiency with CRMs and MAPs.
Proven experience designing and supporting integrated campaign and ABX tracking.
Proven expertise in account/lead scoring frameworks, data enrichment strategies, and martech stack integration and optimization.
Hands-on expertise analyzing, interpreting, and telling stories through data for stakeholders at every level.
Advanced proficiency building dashboards, plus advanced Excel skills, including complex formulas and functions.
Proven knowledge of B2B demand/revenue generation processes, lead journeys, demand waterfalls, and opportunity progression.
Strategic thinking with strong consultative skills to build cross-functional relationships across Marketing, Sales, and Technology.
A sense of urgency, strong prioritization capability, and a track record of collaborating effectively within a team structure.
Ability to work as a self-starter, making decisions and taking action based on what’s right for the business.
Agility to work in an evolving environment.
A strategic mindset, consistently using data to identify revenue and pipeline optimization opportunities.

Nice To Haves

Experience building marketing campaign forecasting, attribution, and marketing mix optimization models for pipeline and revenue growth.
Experience leading a team and building a marketing techstack and data infrastructure that supports complex, integrated campaign and ABX efforts.
Experience partnering closely with Technology and Revenue Operations.
Experience building attribution models, lead scoring and routing rules, reporting and analytics packages, and campaign optimizations.

Responsibilities

Build and document a best-in-class Marketing Operations function.
Lead a team of Marketing automation professionals.
Build all Marketing Operations functions, including integrated campaign operations, marketing technology integrations, data enrichment, reporting and analytics, and lead/account routing and quality management.
Lead change management, training and adoption for new marketing systems and processes, establish clear operating procedures, accountability and governance to ensure new capabilities become embedded in how teams work.
Evaluate, implement, integrate, and optimize the marketing technology stack that strengthens campaign effectiveness, data enrichment, and cross-platform synergy.
Leverage AI to maximize the value of CPI’s existing technology and help define and build new workflows and agents.
Own the marketing technology roadmap, architecture, governance, administration standards and adoption strategy, in partnership with Technology and Revenue Operations.
Partner closely with the rest of Marketing and Sales to operationalize integrated campaigns and execute scalable ABX strategies.
Apply hands-on experience optimizing data ingestion and governance to ensure smooth campaign execution all the way through the funnel.
Design, manage, and continuously refine robust account and lead scoring models to improve qualification, conversion rates, and handoffs to Sales.
Provide consistent visibility and actionable insights into marketing performance for the Marketing leadership team.
Lead analytics in support of growth and operational excellence, including weekly and monthly reporting cadences and pipeline reviews.
Develop analysis, ad hoc reports, and models to support marketing planning with predictable return on investment.
Work with the team to interpret A/B testing results and inform optimization decisions.
Manage the OKR/KPI process to ensure the organization has the right targets and measurable success criteria.
Deliver frequent presentations to leadership that clearly communicate performance, findings, and the “why” behind the numbers.
Develop and implement a comprehensive marketing data strategy, including data enrichment, hygiene, and compliance, partnering closely with Revenue Operations to align across the go-to-market business.
Collaborate across Sales, Customer Operations, Finance, and Product to align on and support marketing initiatives.
Work closely with the Marketing leadership team to drive data-driven strategic objectives across marketing.
Ensure marketing activities comply with relevant data regulations and mitigate potential risk.