Director of Lodging and Residential Services

LMLC OPERATIONS LLC•Big Sky, MT

37d•$145,000 - $175,000•Onsite

About The Position

The Director of Lodging will lead the residential services team in a fast-paced, luxury environment at Moonlight Basin in Big Sky, MT. This role serves as the key liaison between luxury vacation membership clubs, the service team, residents, and members — driving an exceptional residential experience through strategic leadership, operational excellence, and a strong service culture.

Requirements

Bachelor's degree in Business Administration or equivalent experience
Property management license, or ability to obtain within 6 months of start date
Proven ability to interact effectively with diverse groups of residents, owners, and team members
Strong conflict resolution and mediation skills
High attention to detail with excellent oral and written communication skills
Ability to work both independently and collaboratively in a team environment
Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Maintains a professional demeanor at all times
Flexible availability including evenings, weekends, and holidays as business demands
Proficient in English reading, writing, and comprehension; additional language skills are a plus
Strong verbal and written communication skills with the ability to effectively interact with team members, leadership, vendors, residents, and members
Sound numerical and analytical skills, including the ability to support cost controls, manage par levels, and oversee inventory
Proficiency in property management software, inventory systems, and standard business applications including Microsoft Office Suite and relevant POS or operational platforms
Adept at navigating complex interpersonal situations with tact, diplomacy, and professionalism, particularly in high-pressure or guest-facing environments
Ability to adapt to variable seasonal volume demands across winter and summer seasons, with strong planning and execution skills

Responsibilities

Enhance and refine the existing service culture between residents and staff
Build rapport through daily interactions and curated resident events
Provide timely response and resolution to escalated resident matters
Maintain superior attention to detail in the interior and exterior presentation of all residential properties
Establish and grow relationships with existing owners, members, and real estate prospects to expand the residential portfolio
Oversee daily building operations, ensuring preventative maintenance is scheduled and completed
Ensure work orders are completed in a timely and efficient manner
Oversee housekeeping operations across residential and public spaces to ensure seamless daily performance
Coordinate daily with leasing and operations teams to optimize the owner and guest experience
Ensure all routine and annual inspections and services are performed as required
Routinely forecast operational needs for staffing, equipment, and facilities on a 1, 3, and 5-year horizon
Create, implement, and manage a property-level budget
Review, code, and approve invoices using Adaptive in alignment with budget criteria
Perform account reconciliation including ledger review and owner statements
Develop and maintain revenue strategies for each home, neighborhood, and portfolio
Provide regular market and portfolio updates on key KPIs and upcoming pacing
Assist in developing new service offerings to grow ancillary revenue streams in Residential and Housekeeping
Identify, create, and gain approval for SOPs, MOPs, and best practices for service and leasing teams
Create agendas and lead weekly and monthly team meetings
Track daily, weekly, and monthly analytics from surveys, work order systems, and other sources to drive operational improvements
Stay ahead of market trends and implement necessary tech stack and service offerings
Ensure a consistent seasonal marketing strategy for each home and portfolio
Develop and grow key leaders within the residential and housekeeping departments
Continue to foster a strong residential work culture to support employee retention
Lead broader resident communications related to property-wide initiatives as directed by senior leadership