Director of Loan Operations

Atlantic Federal Credit Union•South Portland, ME

51m•Hybrid

About The Position

Atlantic Federal Credit Union is seeking a strategic, people-focused Director of Loan Operations to lead and oversee all loan operations functions, including Loan Processing, Underwriting, Loan Servicing, and Member Solutions. This role is critical in ensuring a seamless, compliant, and member-focused lending experience from application through payoff or resolution. Reporting to the VP of Operations, the Director of Loan Operations works closely with Lending, Operations, Compliance, Finance, and IT to align loan operations with Atlantic’s organizational strategy, portfolio objectives, regulatory requirements, and service standards. This position balances strategic planning with hands-on leadership and accountability for results, performance, and service excellence.

Requirements

5–7 years of progressive experience in lending operations, underwriting, loan servicing, or related financial services roles
Bachelor’s degree in business, finance, accounting, or a related field
Strong leadership, coaching, and performance management skills
Thorough understanding of lending and loan servicing regulations
Effective written and verbal communication skills, with the ability to influence and collaborate across teams
Strong analytical, problem-solving, and process improvement capabilities
Ability to operate effectively in a fast-paced, high-volume environment
Proficiency with lending systems, core processing platforms, and Microsoft Office

Nice To Haves

Credit union or community financial institution experience strongly preferred
Equivalent combination of education, certifications, and experience considered

Responsibilities

Lead and oversee all loan operations functions, including loan processing, underwriting, servicing, and member solutions, ensuring a consistent, high-quality lending experience from application through payoff or resolution.
Translate lending and organizational strategy into operational plans, performance expectations, and department goals that support portfolio health and service standards.
Provide leadership across loan operations to ensure consistency, efficiency, and strong service standards across underwriting, processing, servicing, and collections.
Partner with Lending, Operations, Compliance, Finance, IT, and external vendors to support service excellence, operational effectiveness, and continuous improvement.
Serve as a trusted advisor to the VP of Operations on performance metrics, trends, risks, and strategic initiatives.
Develop, coach, and support managers and teams while fostering collaboration, accountability, and professional growth.
Promote strong cross-departmental partnerships to enhance the member experience and portfolio outcomes.
Support succession planning, cross-training, and ongoing talent development.
Champion a positive, inclusive culture rooted in service excellence and continuous improvement.
Ensure compliance with all applicable NCUA, state, and federal regulations, as well as internal policies and procedures.
Partner with Compliance, Audit, and Operations during examinations and audits, and oversee key operational controls.
Identify risks, operational challenges, and process improvement opportunities, implementing scalable, data-driven solutions.
Monitor portfolio performance indicators and ensure timely, appropriate operational responses.