Director of Learning and Resources at the National Deaf Center
About The Position
The Director of Learning and Resources provides strategic leadership for the National Deaf Center’s universal technical assistance, learning, and resource functions. The role oversees the people, systems, standards, partnerships, and priorities that help individuals and organizations build foundational knowledge, access high-quality resources and professional learning, and connect to deeper levels of technical assistance when needed. The Director leads the Learning & Resources team and guides the development, delivery, and continuous improvement of NDC learning products and services, including online modules, resources, tools, certificate programs, trainings, webinars, presentations, help desk support, and professional learning administration. The role establishes processes and standards for accessible, consistent, high-quality work; uses data and stakeholder feedback to set priorities; builds external partnerships; and contributes to center-wide strategy as a member of the Leadership Team. The position is based in Texas, has a 40-hour weekly schedule, and is expected to continue until September 30, 2027. The earliest start date is December 1, 2026. Working conditions are a typical office environment.
Requirements
- Master’s degree in education, instructional design, professional learning, disability studies, organizational learning, program administration, or a related field.
- Seven or more years of experience in professional learning, training, technical assistance, online learning, or a related field.
- Demonstrated experience leading the development and delivery of professional learning, training, or educational resources for diverse audiences.
- Experience supervising staff, managing teams, and coordinating work across multiple projects or functional areas.
- Demonstrated experience developing and improving systems, workflows, and processes related to learning, training, technical assistance, or customer support.
- Experience working with deaf people and deaf communities.
- Strong leadership, project management, communication, and organizational skills.
- Ability to work collaboratively across teams and with a range of internal and external partners.
- Proficiency in American Sign Language.
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- Ten or more years of experience in professional learning, technical assistance, online learning, training, or resource development.
- Demonstrated experience leading a professional learning, technical assistance, or education-focused team.
- Experience with instructional design, adult learning, certificate or continuing education programs, and online learning platforms.
- Experience using data and evaluation findings to guide program improvement and content development.
- Experience with community-informed or co-design approaches.
- Familiarity with postsecondary education, transition, vocational rehabilitation, disability services, or workforce systems.
- Experience working within a university, nonprofit, technical assistance center, or federally funded project.
Responsibilities
- Lead NDC’s universal technical assistance strategy by setting priorities for learning, resources, training, webinars, help desk support, and other scalable approaches.
- Lead and supervise the Learning & Resources team, including setting priorities, coordinating workloads, supporting staff performance and professional growth, managing consultants and part-time staff, and aligning team activities.
- Guide development and continuous improvement of NDC learning and resource products, including online modules, resources, tools, certificate programs, and other professional learning materials.
- Establish processes for co-design, review, accessibility, dissemination, and ongoing updates of learning and resource products.
- Set center-wide standards and priorities for trainings, webinars, and presentations, including identifying opportunities, strengthening consistency, developing shared templates and reusable materials, and coordinating accessible delivery.
- Oversee help desk support, inquiry triage, customer service, and professional learning administration systems, including referrals, tracking and reporting, certificate and continuing education workflows, and escalation of complex needs.
- Use data, evaluation findings, and stakeholder feedback to identify recurring needs and inform future resources, training, communications, and technical assistance priorities.
- Build and maintain relationships with external organizations and professional partners to strengthen learning and resource activities, expand professional development, support collaboration, and extend the reach of universal technical assistance.
- Collaborate across NDC teams and contribute to center-wide strategy as a Leadership Team member, connecting universal, targeted, and intensive technical assistance and aligning Learning & Resources priorities with broader NDC goals.
Benefits
- Eligibility for the Teacher Retirement System of Texas (TRS), subject to the position meeting applicable hours-per-week and length-of-service conditions.
- Option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position meeting applicable hours-per-week and length-of-service conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
