Director of Learning and Development

NE Property Management • Lewisville, TX

41d • Onsite

About The Position

NE Property Management is seeking a detail-oriented, organized, and team-oriented Director of Learning and Development with previous experience in the Property Management industry. This role involves developing and implementing training strategies, overseeing reputation management, guiding marketing efforts, and fostering a culture of professionalism and resident satisfaction. The Director will also be responsible for performance monitoring, coaching, and developing comprehensive training programs for various teams within the company, including leasing, maintenance, and management.

Requirements

• Minimum 5 years of experience in multifamily property management.
• 3+ years of Learning and Development experience in a leadership role.
• Proven track record of managing multiple sites and teams successfully.
• Experience in managing a team of people.
• Proficiency in Real Page products.
• Strong understanding of the property management industry.
• Bachelor's degree in marketing, communications, or a related field.
• Advanced knowledge in Microsoft Office Suite, Gmail, Yardi, OneSite, RealPage, and Velocity rental system.
• Extensive knowledge of CRM platforms and how to track CRM metrics.

Responsibilities

• Develop and implement training strategies that strengthen resident retention and promote a stable, professional environment.
• Oversee and enhance the company's reputation management practices.
• Monitor and guide outreach marketing efforts to ensure alignment with each property's needs.
• Partner with Marketing to design and execute outreach plans that increase engagement, visibility, and leasing success.
• Support teams in improving closing rations, customer rapport, and overall leasing performance.
• Increase levels of outreach marketing to drive engagement and boost visibility.
• Conduct in-person, virtual, and on-demand training; travel for onsite training as needed.
• Foster a culture of professionalism, responsiveness, and exceptional resident satisfaction.
• Assess team members’ leasing, customer service, and CRM proficiency, providing targeted coaching and support.
• Review reputation management performance to ensure compliance with company service standards.
• Analyze leasing metrics and CRM data to identify gaps and training opportunities.
• Develop and implement a company-wide leasing certification program to standardize excellence.
• Design training for Leasing Consultants, Assistant Property Managers, and Property Managers on leasing best practices, CRM utilization, and resident retention.
• Create training for Maintenance, Housekeeping, and Grounds teams focused on customer service and retention standards.
• Continuously monitor individual and property-level closing rations using OneSite, Knock, and other platforms.
• Review recorded telephone communications through the Knock platform to ensure adherence to company expectations.
• Produce engaging training materials, including manuals, guides, videos, and role-play scenarios.
• Stay current on industry trends and incorporate best practices into training initiatives.
• Provide hands-on training to ensure strong understanding of lead management, follow-up processes, and reporting functions.
• Troubleshoot CRM issues and assist teams in optimizing system usage.
• Partner with IT and vendors to ensure smooth implementation of updates and new tools.
• Use CRM and LMS data to track progress, identify skill gaps, and refine training programs.
• Work closely with AVPs and onsite teams to align training with operational objectives.
• Collaborate with Marketing and Operations teams to ensure consistency in branding, messaging, and customer experience.
• Support the onboarding new hires, ensuring they are equipped for success with leasing procedures and CRM tools.
• Analyze training and performance data to develop actionable improvement strategies.
• Provide mentorship and ongoing professional development for employees involved in CRM and leasing processes.
• Lead all training logistics, ensuring efficient scheduling, resource allocation, and implementation.
• Track and evaluate training program effectiveness, adjusting as needed to meet performance goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Director