Director of Landscape Maintenance Operations and Quality

Mariani Premier Group•Phoenix, AZ

21d

About The Position

Berghoff Design Group is hiring an experienced leader to direct landscape maintenance and quality operations. The role oversees commercial and residential maintenance and enhancement operations, develops high-performing teams through individualized training and mentorship, and promotes operational excellence, safety, compliance, and client satisfaction. The Director works across organizational levels to support teams and resolve challenges, serves as a senior contact for high-end clients, and uses quality audits, reporting, and strategic planning to improve service and operational performance.

Requirements

At least 5 years of experience in high-end commercial and residential landscape management.
Proficiency with CRM platforms such as Aspire or similar.
Strong leadership and team development skills, including coaching and training supervisors and crew leaders.
Knowledge of horticulture, irrigation, turf management, landscape maintenance practices, and seasonal care.
Valid driver’s license and clean driving record.
Excellent communication and interpersonal skills suited to high-end clientele.
Strong client service orientation and ability to resolve issues.
Experience creating and refining training programs and bidding systems.
Ability to address employee relations issues in partnership with HR, including disciplinary actions and performance improvement plans.
Ability to conduct SWOT analyses and implement performance objectives.

Nice To Haves

Bilingual in English and Spanish is strongly preferred.

Responsibilities

Oversee daily commercial and residential landscape maintenance operations, including scheduling, logistics, and resource allocation.
Lead, coach, and manage maintenance supervisors, assistant supervisors, crew leaders, and field staff.
Create individualized employee training and development plans to promote growth and retention.
Monitor and improve operational efficiency, safety, and compliance with company standards.
Ensure job quality through the Landscape Quality Audit (LQA) process and conduct SWOT analyses to identify strengths and areas for growth.
Coach employees, support employee development, and address performance concerns.
Ensure daily operations adhere to agronomic timing and provide support to teams at all levels as needed.
Increase enhancement revenue through strategic planning and execution.
Ensure training materials and methods align with company standards and goals.
Address client concerns and office-related issues professionally and promptly.
Serve as a senior point of contact for high-end commercial and residential clients and work to meet or exceed their expectations.
Conduct regular site audits to assess landscape quality, crew performance, and client satisfaction.
Resolve client concerns and develop long-term client relationships.
Collaborate with maintenance supervisors and client advocates to provide seamless service.
Identify quality improvements and implement corrective actions with supervisors and crews.
Maintain detailed records of site conditions, service history, and client feedback.
Review open work order reports and ensure timely execution.
Use CRM software to manage scheduling, client communications, and reporting.
Analyze performance metrics and generate reports to inform strategic decisions.
Ensure accurate documentation of services, proposals, and client interactions.