Director, Operations and Maintenance

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Director, Operations and Maintenance directs the operations, maintenance, emergency response, alteration, and repair of institutional facilities. The role provides general direction within broad policy guidelines, with considerable latitude for self-directed action affecting facility operations and maintenance. The director is accountable for an assigned portfolio and may also serve as a divisional subject matter expert (SME), providing guidance and oversight across locations and developing staff training on SME topics as needed. The position oversees safe facility operations, technical standards, maintenance systems, building improvements, emergency planning, budgets, and human resources. Depending on the assigned portfolio and SME area, responsibilities may involve central utility plants, data centers, inpatient or outpatient environments, or laboratories and animal facilities. The role may also oversee services such as housekeeping, groundskeeping, contract management, and small utility generation. As an essential employee and group leader, the director is expected to regularly use a communication device to answer questions or provide direction if needed. This requirement does not imply other limits during non-working hours; this time is not considered on-call and is not compensated. The position may require routine reviews and screening to maintain the security and integrity of critical infrastructure, and the ability to satisfy and maintain applicable requirements is a condition of hire and continued employment.

Requirements

Bachelor’s degree in Engineering, Architecture, Facilities Management, Construction Management/Science, or a related field.
Ten years of related experience managing properties and related services.
Working knowledge of building equipment controls and instrumentation, building codes, and regulatory compliance requirements.
Ability to satisfy and maintain applicable requirements for the security and integrity of critical infrastructure, if assigned to a role requiring such screening.

Nice To Haves

Master’s degree in Engineering, Architecture, Facilities Management, Construction Management/Science, or a related field.
Experience in an academic medical center or another institution of similar complexity.
Certified Health Care Facility Manager (CHFM), Certified Life Safety Specialist for Health Care Facility Managers (CLSS-HC), Registered Professional Engineer, or Architect.

Responsibilities

Direct safe operations of assigned portfolios and spaces and ensure compliance with technical standards and facilities program objectives.
Direct implementation of a computerized maintenance management system for preventive maintenance, repairs, and dispatch work orders; oversee preventive maintenance schedules and resource plans.
Establish priorities for building improvements, repairs, alterations, enhancements, and equipment replacement.
Coordinate with other departments on hazards, safety, emergency response, and security matters.
Create and execute the unit’s emergency response plan; coordinate responses to events that disrupt normal operations and may serve as a division section leader during emergencies.
Maintain the unit’s business continuity plan and spill prevention, control, and countermeasures plan.
Exercise budget control, coordinate budget preparation, develop and manage operating expense budgets, and prepare and execute capital repair and renewal programs.
Coordinate with facilities management colleagues to support MD Anderson’s multidisciplinary mission, communication, long-range planning, and problem resolution.
Oversee human resource functions.
Review construction plans and specifications for proposed buildings or major alterations.
Recommend equipment replacement and repairs, operational expenses, and minor moves and enhancements.
Implement objectives, policies, and plans for ongoing operations across a mixed real estate portfolio that may include inpatient and ambulatory clinical environments, laboratories, animal housing, or office spaces.
Plan, organize, coordinate, and direct operations, maintenance, repair, emergency response, housekeeping, and alterations for assigned facilities.
Ensure facilities operate in an energy-efficient manner and identify and implement cost reductions through efficiency improvements and energy conservation.
Lead customer service initiatives, operations and maintenance improvement initiatives, and minor repair and renovation projects within the assigned portfolio.
Monitor and act on facility condition assessments, energy performance, preventive maintenance compliance, backlog, and work-order performance metrics.
Comply with fiscal controls and applicable UT System requirements and MD Anderson accounting guidelines.
Provide divisional leadership and coordinate with peers and operations on the assigned SME role.
Serve on institutional committees as a Facilities liaison and consultant; participate in community or professional organizations and represent MD Anderson as appropriate.
If assigned, conduct research on topical areas and develop presentations for departmental personnel.
Perform other duties as assigned.
For a central utility plant SME assignment, operate a plant serving multiple buildings, potentially generating chilled water, hot water, potable water, steam and condensate, and associated emergency power.
For a data center SME assignment, coordinate plans, procedures, and tasks for critical physical infrastructure and support availability and reliability service levels.
For inpatient or outpatient SME assignments, coordinate plans and procedures for applicable regulatory compliance and work with relevant directors, EH&S, and Infection Control to maintain compliant physical environments; develop programs and services to improve Press Ganey Patient Opinion Scores.
For a laboratory or vivarium SME assignment, ensure safe operation of laboratory HVAC, pressurization, fume hoods, biological safety cabinets, air valves, utility and water systems, laboratory gases, animal spaces, cage-wash operations, and related requirements, including AAALAC requirements.