Director of Landscape Maintenance Operations and Quality

Mariani Landscape•Phoenix, AZ

22d

About The Position

Berghoff Design Group is seeking an experienced leader to direct landscape maintenance and quality operations. This leadership role oversees commercial and residential maintenance and enhancement operations, promotes operational excellence, develops high-performing teams through individualized training and mentorship, and ensures client satisfaction. The Director works across organizational levels to support teams and resolve challenges. The position leads maintenance supervisors, assistant supervisors, crew leaders, and field staff; manages scheduling, logistics, and resource allocation; and monitors efficiency, safety, compliance, and service quality. It also serves as a senior point of contact for high-end commercial and residential clients, conducts site audits, addresses concerns, and supports long-term client relationships. The Director uses CRM software and performance reporting to manage scheduling, communications, documentation, and strategic decisions. Duties and responsibilities may change at any time and this description is not a comprehensive listing of all activities required for the role.

Requirements

At least 5 years of experience in high-end commercial and residential landscape management.
Proficiency in CRM platforms such as Aspire or similar.
Strong leadership and team development skills, including coaching and training supervisors and crew leaders.
Knowledge of horticulture, irrigation, turf management, landscape maintenance practices, and seasonal care.
Valid driver’s license with a clean driving record.
Excellent communication and interpersonal skills suited to high-end clientele.
Strong client-service orientation and ability to resolve issues.
Experience creating and refining training programs and bidding systems.
Skill in addressing employee relations issues in partnership with HR, including disciplinary actions and performance improvement plans (PIPs).
Ability to conduct SWOT analyses and implement performance objectives.

Nice To Haves

Bilingual in English and Spanish is strongly preferred.

Responsibilities

Oversee daily operations of the commercial and residential landscape maintenance division, including scheduling, logistics, and resource allocation.
Lead, coach, and manage maintenance supervisors, assistant supervisors, crew leaders, and field staff to ensure consistent service excellence.
Implement individualized employee training and development plans to promote growth and retention.
Monitor and improve operational efficiency, safety, and compliance with company standards.
Ensure job quality through the Landscape Quality Audit (LQA) process.
Conduct SWOT analyses to recognize strengths, wins, and areas for growth.
Coach and guide employees, support their development, and address performance concerns.
Lead daily operations and ensure adherence to agronomic timing.
Support teams at all organizational levels and step in wherever help is needed.
Increase enhancement revenue through strategic planning and execution.
Ensure training materials and methods align with company standards and goals.
Address client concerns and office-related issues professionally and urgently.
Serve as a senior point of contact for high-end commercial and residential clients and ensure their expectations are met or exceeded.
Conduct regular site audits to assess landscape quality, crew performance, and client satisfaction.
Resolve client concerns promptly and professionally and develop long-term client relationships.
Collaborate with maintenance supervisors and client advocates to deliver a seamless service experience.
Perform LQAs to assess adherence to horticultural standards and design intent.
Identify areas for improvement and implement corrective actions with supervisors and crews.
Maintain detailed records of site conditions, service history, and client feedback.
Review open work order reports and ensure timely execution.
Use CRM software to manage scheduling, client communications, and reporting.
Analyze performance metrics and generate reports to inform strategic decisions.
Ensure accurate documentation of services, proposals, and client interactions.