Director of Laboratory - Job ID: 244575

North Shore Medical Center•Miami, FL

About The Position

The Director of Laboratory Services provides strategic leadership and operational management for the hospital laboratory, including regulatory compliance, quality assurance, financial performance, and clinical support. The role oversees Clinical Chemistry, Hematology, Blood Bank/Transfusion Services, Microbiology, Immunology, Molecular Diagnostics, Anatomic Pathology support services, and Point-of-Care Testing programs. The Director ensures services are delivered safely, efficiently, and in compliance with applicable federal, state, and accrediting agency requirements while supporting the hospital’s mission, patient care objectives, and organizational goals. The Director leads laboratory operations, performance improvement, accreditation readiness, budgeting, workforce development, technical oversight, and strategic planning. The position collaborates with medical and hospital leaders to improve patient care, develop laboratory services, and implement appropriate technologies and testing practices.

Requirements

Bachelor’s degree in Medical Technology, Clinical Laboratory Science, Biology, Chemistry, or a related field.
Minimum 7–10 years of progressive clinical laboratory experience.
Minimum 5 years of laboratory leadership or management experience.
ASCP certification or an equivalent laboratory credential.
Comprehensive knowledge of clinical laboratory operations.
Strong understanding of CLIA, CAP, Joint Commission, OSHA, CMS, and HIPAA requirements.
Financial management and budgeting expertise.
Strong leadership, communication, and conflict-resolution skills.
Strategic planning and project management abilities.
Experience with Laboratory Information Systems (LIS) and Electronic Medical Records (EMR).
Data analysis and performance improvement experience.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, Public Health, Clinical Laboratory Science, or a related healthcare discipline.
Prior director-level experience in an acute-care hospital.
Multi-department laboratory management experience.
Experience managing laboratory accreditation surveys and regulatory inspections.
MLS(ASCP) certification.
DLM(ASCP) certification.
Lean Six Sigma certification.
Certified Laboratory Manager designation.

Responsibilities

Direct and oversee daily laboratory operations across all laboratory departments.
Ensure testing services are timely, accurate, and cost-effective; monitor productivity, workflow, staffing, and turnaround times.
Develop and implement departmental goals, strategic initiatives, and long-term operational plans.
Collaborate with physicians, nursing leadership, hospital departments, Medical Directors, and Pathologists to support patient care and laboratory services.
Lead service expansions, technology upgrades, process improvements, and implementation of new testing methodologies and technologies.
Ensure compliance with CLIA, CAP, Joint Commission, OSHA, CMS, HIPAA, and applicable state regulations; maintain readiness for inspections, surveys, and audits.
Develop and enforce laboratory policies, procedures, and quality management systems, and implement corrective actions for deficiencies and quality concerns.
Establish and monitor quality assurance and quality control programs; analyze quality indicators and performance metrics.
Lead investigations of laboratory errors, incidents, and patient safety events, and promote continuous quality improvement.
Develop and manage operating and capital budgets; monitor expenses, labor costs, productivity, and revenue performance.
Identify cost-containment and efficiency opportunities; participate in contract negotiations and vendor management.
Recruit, hire, train, develop, and retain laboratory personnel; conduct performance evaluations and competency assessments.
Ensure adequate staffing schedules and succession planning, and foster employee engagement, accountability, and professional development.
Ensure proper validation and verification of laboratory instruments and testing procedures and adherence to evidence-based laboratory practices.
Oversee the organization’s Point-of-Care Testing program, monitor standards and competency requirements, and partner with nursing and clinical departments on POCT management.
Participate in hospital strategic planning, support organizational growth and service-line development, and evaluate emerging laboratory technologies and industry trends.