Director of L&D and Quality - Aman New York

Aman•New York, NY

1d•$95,000 - $115,000•Onsite

About The Position

The Director of Learning & Development (L&D) and Quality is responsible for fostering a culture of continuous learning and operational excellence across all departments within Aman New York. The position is responsible to design and implement training programs that enhance employee engagement, professional growth, and guest satisfaction while driving quality assurance initiatives to ensure brand standards and operational excellence are consistently met.

Requirements

Bachelor’s degree in Hospitality Management, Human Resources, Business Administration, or related field.
Minimum of 5-7 years of experience in L&D, quality assurance, or operational leadership within the hospitality industry, luxury preferred.
Proven track record to design and implement successful training programs.
Experience with quality management systems and performance evaluation tools.
Familiarity with hotel brand standards and audit processes, LQA experience preferred.
Strong knowledge of adult learning principles and training methodologies.
Proficiency in digital training tools and learning management systems (LMS).
Exceptional leadership and communication skills.
Ability to influence and engage cross-functional teams.
Present themselves with an uplifting, positive personality as well as a high degree of confidentiality.

Responsibilities

Conduct comprehensive Learning Needs Analysis across departments to identify skill gaps and training needs.
Create an overall hotel L&D strategy that aligns with the hotel's business objectives and brand values, support department heads in creating departmental strategic plans.
Ensure a comprehensive employee onboarding experience to ensure new joiners are equipped for success.
Deliver and manage Aman Group leadership development programs such as IGNITE and ELEVATE.
Measure training outcomes using KPIs and feedback tools; refine programs based on data insights.
Prepare annual training plans and training calendars for the hotel.
Monitor compliance with the Aman brand standards across departments through audits and evaluations.
Collaborate with department heads to analyse guest feedback and implement corrective action plans to improve the guest experience.
Identify opportunities for operational process improvements, working with teams to streamline processes while maintaining high-quality service.
Present quality assurance findings to senior management and recommend actionable strategies for improvement.