Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

Sonoma State University • Sonoma, CA

2d

About The Position

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).

The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.

As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.

Requirements

• 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
• 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.
• Demonstrated success supervising or mentoring technical or operational staff.
• Strong ability to apply practical problem-solving to operational and compliance issues.
• Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
• Working understanding of relevant administrative policies, regulations, and compliance requirements.
• Effective oral and written communication skills for technical and non-technical audiences.
• Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
• Experience with documentation, process improvement, and knowledge sharing.
• Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.

Nice To Haves

• 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
• Master’s degree in information systems, computer science, or a related field.
• Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar).

Responsibilities

• Provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT.
• Oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight
• Ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit.
• Leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.
• Partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes.
• Plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.

Benefits

• This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave.
• In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year.
• Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees