Information Technology Services (ITS) Field Technician

Bridgeport Public Schools•Bridgeport, CT

1d•Onsite

About The Position

The Information Technology Services (ITS) Field Technician (Tier 2) will possess and continually demonstrate aptitude for growth in Technology Engineering Skills and Practices. This role involves performing software, hardware, and physical infrastructure/device troubleshooting and diagnostics. The technician will deploy end-user network-connected devices, including computing devices and printers/IP phones, load application software, and provide technical support for mission-specific end-user software. A key aspect of this role is the ability to provide clear and accurate directions to both non-technical and technical end-users. The ideal candidate will be dependable, effective, well-mannered, and capable of working with diverse clients such as students, families, general BPS staff, teachers, administrators, and board members.

Requirements

Associate degree required
Minimum of 2-3 years of experience in Information Technology field
Experience providing hardware and software support services directly to end users who may not be technically savvy
Experience providing technology service delivery with end point user satisfaction
Familiarity with device imaging techniques and industry standard management software including Microsoft SCCM and Intune for Endpoint
Familiarity with Anti-malware products such as Symantec Endpoint Protection (SEPM), Crowdstrike, Cisco AMP and Carbon Black
Excellent troubleshooting techniques and ability to actively ensure user uptime and needs
Strong organizational skills with emphasis on detail and follow-up
Must be able to move and carry equipment up to 50lbs

Nice To Haves

Bachelor's degree preferred in Information Technology
CCNA, A-Plus and/or Network plus certification(s) preferred

Responsibilities

Deployment of user and network devices including Windows, Mac, iPad, Android and Chrome OS computing devices, Network devices such as Wireless Access Points, Telephony Devices & Video Cameras, Rackmount equipment such as audio/visual equipment and networked devices, Printers, scanners and fax machines
Software deployment and upgrades including Operating System Images, Software Applications and Hardware Firmware
Install wired connections for network, audio and visual connectivity, including wire molding/cable raceways
Install/mount audio/video equipment such as interactive displays
Deployment of endpoint devices to all sites in the district
Install wired network connection drops with CAT5/6 termination skills required
On-site deployment of endpoint devices to District schools and administrator offices
Assists in maintaining inventory of all District equipment
Support users computing and backup user computer data as needed
Provide on-site assistance and remote assistance to users (various District supported users)
Process computers for recycling and data destruction
Perform other duties assigned by the Director of Information Technology or designee