Director of IT

Scale Computing • Austin, TX

13d • Onsite

About The Position

Scale Computing is hiring a Director of IT to lead corporate IT, including end-user services, identity, endpoints, collaboration and business SaaS platforms, office networks, and the IT service desk. The role owns how IT work is accepted, prioritized, delivered, and reported, and is accountable for the cost, reliability, and security of the corporate technology estate. This is a full-time, in-office role based in either Austin, Texas, or Indianapolis, Indiana.

The successful candidate will be able to consolidate IT environments following acquisitions, explain how they manage planned and unplanned IT work, and measure success through outcomes delivered and costs removed rather than tickets closed. The Director will lead IT service delivery and operations, manage the technology portfolio and budget, develop the team, and represent IT in cross-functional planning, change management, and incident escalation.

Requirements

• 10+ years in IT, including 5+ years directly managing IT teams.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Demonstrated fluency running Jira Service Management or an equivalent ITSM platform, including designing request catalogs, workflows, and SLAs.
• Hands-on depth with workforce identity platforms such as Entra ID/Azure AD, Okta, JumpCloud, or Google Workspace; SSO/MFA; and endpoint management platforms such as Intune, Jamf, or equivalent.
• Track record of consolidating IT environments, tools, and service desks.
• Experience owning an IT budget and negotiating SaaS and hardware vendor contracts.
• Experience supporting audits against at least one of PCI-DSS, SOC 2, or ISO 27001.
• Working use of AI tooling in an IT operations or leadership context.
• People-leadership fundamentals, including development planning, performance management, hiring, and mentorship.
• Clear written and verbal communication with technical teams and executive stakeholders.

Nice To Haves

• Experience in a managed-services or multi-tenant environment with customer-facing compliance obligations.
• Scripting or automation skills in PowerShell, Python, or Bash, and experience automating identity and endpoint workflows.
• ITIL certification; PMP or Agile/Scrum.

Responsibilities

• Own the IT service desk, including intake, request catalog, queue structure, prioritization, SLA definition and attainment, and knowledge base.
• Consolidate duplicate workflows inherited from legacy organizations into a single IT service model and retire redundant tooling.
• Own workforce identity and access lifecycle, including Google Workspace, SSO, MFA, joiner/mover/leaver processes integrated with HR, and least-privilege access in partnership with Security.
• Own endpoint management across Windows, macOS, and mobile devices, including MDM, patching, imaging, encryption, and EDR deployment coverage.
• Manage the SaaS portfolio and IT vendors, including license utilization, renewals, contract negotiation, rationalization of overlapping tools, and SaaS administration ownership.
• Own IT asset management, including hardware lifecycle, procurement standards, inventory accuracy, and secure disposal.
• Own office and remote-worker connectivity, conferencing, and collaboration services across company locations.
• Build and manage the IT budget, reporting on spend by category, cost per employee, and savings delivered.
• Use AI assistance to reduce IT workload through ticket deflection, triage, knowledge authoring, and scripting; establish standards for its use and verification of its output.
• Develop the IT team, maintain a documented development plan and named ownership area for every team member, and address underperformance promptly with documented plans.
• Represent IT in change management, incident escalation, and cross-functional planning with Business Systems, Finance, HR, Platform Infrastructure, and Security.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Flexible Spending Accounts, additional life/AD&D coverage, critical illness and hospital indemnity, legal insurance, and pet insurance.
• 401(k) plan.
• Employee-directed Paid Time Off with no fixed annual allotment, plus 10 paid company holidays.
• Paid parental leave for births, adoptions, and foster placements.
• Volunteer Time Off (VTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Director