Director of IT

Family Express Corporation•Valparaiso, IN

21h•Onsite

About The Position

This position is located at the Family Express office in Valparaiso, Indiana. This is not a remote position. Position summary: The Director of Information Technology is a position that has ultimate responsibility for managing and directing Information Technology support and technical services. Individual must demonstrate a commitment to personal development, seek “Best Practices” and promote the overall success of the company’s mission. The position is responsible for daily maintenance, operation and support of the company’s IT assets and resources. Participates in evaluating and recommending resources to expand services. Develops and implements effective procedures for network operations, computer support, and internet support, point of sale and telecommunications support. Provides technical assistance in the planning and design of IT systems. Maintains connections with hardware and software suppliers to ensure the timely procurement of technology. Directs assigned IT personnel, coordinates activities with other departments and keeps management well informed. General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers

Requirements

Situational awareness
Strong analytical and reasoning skills
Ability to ensure issues are resolved the first time
Excellent interpersonal and highly effective communication skills
Excellent business etiquette
Ability to work independently
Ability to build consensus and a team
Time management, the ability to organize and manage multiple priorities
Excellent interpersonal and highly effective communication skills
High performance team building and strong team player
Commitment to company mission and values
Intermediate mathematical skills
Constructively deals with conflict
Adaptability, flexibility and receptive to change
Effective decision making based on sound judgment and reasoning
Good typing skills – minimum 40 words per minute
Knowledgeable and proficient in networking, routing and its components
Knowledgeable and proficient in Microsoft & Macintosh operating systems
Knowledgeable and proficient in Linux based operating systems
Knowledgeable and proficient in Microsoft Office products
Knowledgeable and proficient in Professional Datasolution (PDI) software products
Knowledgeable and proficient in Retalix software products
Knowledgeable and proficient in NCR / Radiant products
Knowledgeable and proficient in the components of a computer and its components
Bachelor’s Degree in Computer Science or the equivalent combination of experience and education.
Must be able to be on call 24 hours a day, 7 days a week.
Must have dependable transportation.
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Nice To Haves

Previous Information Technology retail experience. Preferably convenience stores.

Responsibilities

Builds Relationships
Promotes Living Brand
Serves as Product Brand Advocate
Adheres to company approved accounting procedures
Promotes Company’s mission statement
Promotes Company’s culture
Promotes and practices safety
Apply, enforce, and oversee the consistent use of early engagement, counseling and disciplinary actions for all store associates according to Company policy and procedure.
Seeks, promotes and implements “Best Practices”
Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PC’s, operating systems, telephone, software applications and peripherals
Provide expertise and support during systems upgrades, installations, conversions and file maintenance
Oversee systems development and enhancement and the integration of new systems with exiting systems
Work with staff to develop strategies and plans to enhance services, improve user effectiveness and foster innovation
Communicate regularly with executive management and all users of information services and systems
Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge
Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
Oversee provision of end-user services, including help desk and technical support services
Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
Manage servers, security solutions, network hardware and equipment
Manage PCI compliance activities including documentation, auditing, scanning and annual testing procedures
Manage telecommunications infrastructure and development plans, projects, policies and procedures
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
Support the Family Express’ overall mission and follow all standards, policies, procedures, and confidentiality guidelines
Acts as company liaison with all hardware and software vendors
Responsible for the safety, maintenance and security of IT assets and resources
Coordinates Information Technology activities among other departments
Additional duties assigned