Director of IT

Charlie Health•New York, NY

2d•Hybrid

About The Position

The Director of IT leads all IT operations at Charlie Health, including IT Service Delivery, IT Engineering, and IT Asset Management. This role is responsible for scaling a high-performing IT function that supports a distributed workforce and over 4,000 endpoints. This is a leadership role focused on execution, systems design, and operational excellence. The Director of IT will establish IT as a product-driven function, delivering reliable, secure, and scalable services to the business. The role also owns the integration of AI into business operations. This includes identifying high-impact use cases, deploying automation, and embedding AI into core workflows to improve efficiency across the organization. This leader is accountable for delivery of the New York headquarters IT build-out and ongoing support of both NYC and Nashville office environments. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Requirements

10+ years of IT experience with at least 5 years in a leadership role
Proven experience leading IT operations in a high-growth environment
Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms
Strong working knowledge of IT and Agile operating models such as Scrum or ITIL
Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations
Experience managing cross-functional stakeholders and delivering large-scale initiatives
Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Nice To Haves

Experience in healthcare or other regulated environments is nice to have

Responsibilities

Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile
Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities
Use data and service metrics to produce monthly business reports that track progress, improve performance and drive operational excellence
Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations
Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust
Define and execute an AI and automation roadmap to improve efficiency across IT and business workflows
Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness
Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US
Own budget, vendor management, and cost optimization across IT systems and services