Director of IT Project Management Office

Muckleshoot Casino Resort • Auburn, WA

2d • Onsite

About The Position

This role is responsible for establishing and evolving a formal IT PMO framework, including standardized processes, templates, and reporting metrics. The Director will implement project portfolio management (PPM) tools, define quality assurance gates, and collaborate with stakeholders across various business units to prioritize initiatives. The position involves managing IT capital and operating expenditure budgets, overseeing the delivery of large-scale resort projects, and serving as a high-level escalation point for project-related conflicts. The Director will also participate in IT Change Management, build detailed project plans, manage vendor onboarding, and assess project performance. A key aspect of the role is supporting IT operations in meeting compliance and audit requirements from regulatory bodies such as Muckleshoot Casino Resort, TGA, MGC, and WSGC. The Director will lead communication plans, user acceptance testing, and benefit measurement analysis, while also providing feedback on projects and managing dependencies. Risk, issue, and dependency management, along with scope, schedule, cost, and resource control, are critical. The role requires preparing status reports, defining project plans, establishing documentation, and ensuring project success criteria are met. Managing work plans, staffing, and change request processes are also key responsibilities. The Director will act as a role model, providing coaching and training in project management, and contributing to continuous learning initiatives. Maintaining a deep understanding of the resort's business processes and systems, and seeking ways to improve guest experience, are essential. The position also requires a positive demeanor when engaging with guests and team members, and performing other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a closely related field.
• 8+ years of experience in IT project management, with at least 3 years in a leadership or PMO Director capacity.
• Five (5) years of previous experience in the Gaming and Hospitality sector is highly preferred.
• Understanding of the unique requirements of 24/7 resort environments and high-volume transaction systems.
• Focus on business needs and goals and align business requirements to project solutions.
• Assist all business units with resources required to achieve the goals of the projects.
• Manage relationships with third-party technology vendors and contractors, ensuring deliverables meet contractual obligations.
• Partner with the Procurement and Legal teams to review technical RFPs and vendor contracts.
• Ability to operate within the strict compliance frameworks of the Washington State Gambling Commission (WSGC) and tribal gaming compacts where applicable.
• Understanding of how IT projects impact guest experience and floor operations.
• Exceptional ability to translate complex technical roadmaps into clear business language for executive stakeholders.
• Proven track record of managing shifting priorities in a fast-paced, dynamic environment.
• Demonstrate advanced skills and knowledge in PMI Project Management techniques and best practices; business analytics; documenting projects; writing procedural technical documents; problem-solving; investigating alternatives and finding solutions.
• Demonstrate excellent analytical, critical thinking, problem-solving, and leadership skills.
• Demonstrate effective self-motivation and detail orientation.
• Write procedural and technical documentation; create project budgets.
• Clearly define and document project goals, deliverables, milestones, and ongoing status.
• Manage multiple complex projects simultaneously and meet deadlines.
• Present complex technical ideas and concepts to both technical and non-technical groups.
• Apply technology to improve business processes and solve business problems.
• Motivate project teams comprised of people who are not direct reports.
• Ability to manage and develop high-performing teams of diverse groups of people in the selection of various technologies.
• Cultivate relationships with and gain the confidence of project sponsors.
• Exhibit effective communication skills, both verbal and written, including presenting ideas.
• Demonstrate collaborative and productive team skills and strong interpersonal, communication, and writing skills.
• Read, write, and speak English fluently.
• Demonstrate ability to deliver results under tight deadlines in a high-volume and fast-paced environment.

Nice To Haves

• Five (5) years of previous experience in the Gaming and Hospitality sector is highly preferred.
• Project Management Professional (PMP) or Program Management Professional (PgMT) certification from the Project Management Institute (PMI) is preferred.
• Agile/Scrum or ITIL certifications are a plus.
• Deep familiarity with PPM software preferred: MS Project, ITSM, MS Teams, SharePoint, O365, Workflow and Process Design software, Governance and Risk management tools.

Responsibilities

• Establish and evolve a formal IT PMO framework, including standardized processes, templates, and reporting metrics.
• Implement project portfolio management (PPM) tools to provide real-time visibility into project health, resource allocation, and timelines.
• Define "Definition of Done" and quality assurance gates to ensure high-standard delivery across all IT verticals.
• Collaborate with stakeholders in Gaming, Food & Beverage, Hotel Operations, and Marketing, and all other Business Units to prioritize initiatives based on Regulatory requirements, business need, cost/value, ROI, and strategic impact.
• Work within established IT capital expenditure (CAPEX) and operating expenditure (OPEX) budgets related to projects.
• Facilitate the intake process for new technology requests, researching new and/or existing technology solutions, conducting feasibility studies and cost-benefit analyses.
• Oversee the successful delivery of large-scale resort projects across all IT and Business environments.
• Serve as a high-level escalation point for project-related conflicts or resource constraints.
• Actively participate and act as backup Manager for an established IT Change Management process.
• Collaborate with stakeholders and partners with departments to build detailed project plans, lead a multi-disciplinary team to meet project deadlines, and prepare professional and compelling communications.
• Collaborate with Finance and Strategic Sourcing teams to onboard new vendors, ensure financial discipline within budget constraints, and ensure effective cost management.
• Manage business requirements for all aspects of the project portfolio.
• Assess actual project performance standards and identify issues and risks to determine whether the project is on target, taking corrective measures as necessary.
• Supporting IT operations in meeting compliance and audit requirements from Muckleshoot Casino Resort, TGA, MGC, and WSGC, and all other relevant Regulatory requirements.
• Lead the project communication plan and facilitate the tracking and updating of the communication schedule.
• Lead user acceptance testing, identify key functionality gaps, and partner with IT support to prioritize requirements.
• Assist with the production of benefit measurement analysis in line with a defined process to validate the impact of the solution and associated business process changes.
• Review, offer advice, and provide feedback on projects, including product and functional business plans.
• Monitors and coordinates dependencies across the projects in the program and resolves conflicts.
• Identify, assess, and manage project risks, issues, and dependencies, implementing mitigation strategies and escalating as necessary to ensure successful delivery.
• Monitor and control project scope, schedule, cost, and resource changes, evaluating impacts on business outcomes and adjusting plans accordingly.
• Communicate project decisions, deliverables, project health and status, and issues and risks with all team members and key stakeholders.
• Prepare timely status reports.
• Define and maintain project plans, including goals, deliverables, milestones, and work breakdown structures.
• Establish and manage project documentation and lifecycle methodology, ensuring consistency, accuracy, and adherence to governance standards.
• Ensure that the agreed-upon project success criteria are met.
• Manage the work plan and staffing for each phase of the project, including identifying and addressing resource gaps.
• Follow the appropriate project change request processes for managing and assessing the impact of requested changes to the initiatives.
• Operate as a role model, providing coaching, direction, and training in project management to other IT team members.
• Contribute to and support the development of a program for continuous learning after deployment to constantly maintain and improve knowledge levels while delivering value to the business.
• Maintain a deep understanding of Muckleshoot Casino Resort’s business processes and systems.
• Seek new ways to improve activities that produce a benefit to the guest (external or internal).
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

Benefits

• Competitive salary starting at $171,838.40 - DOE with discretionary performance bonuses 2x a year
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Director