Director of IT Platform and Services

West Shore Home•York, PA

8d•Onsite

About The Position

West Shore Home is hiring a Director of IT Platform and Services to lead the enterprise platforms, infrastructure, network and telecommunications, identity, and site reliability used by its field and office teams. Reporting to the Chief Technology Officer and leading through managers, the Director owns the multi-year platform and services strategy, operating and capital budget, and the reliability, security, and cost-to-serve of the portfolio as the company grows organically and through acquisitions. This onsite, full-time, salaried exempt role is based in Mechanicsburg, Pennsylvania, with a Monday–Friday schedule. The role is a hands-on leadership position focused on redesigning IT operations so the function can grow its capability faster than its headcount, while treating technology as a business tool. The Director will lead a team, partner with business leaders, establish disciplined operating practices, champion AI and automation, and support new locations and acquisition integrations.

Requirements

Bachelor's degree in information technology, computer science, business, or a related field, or an equivalent combination of education, certification, and experience; eight years of progressive IT leadership experience may substitute for the degree.
At least 10 years of progressive IT experience, including at least five years leading IT teams and at least three years managing through managers or senior team leads.
Experience owning end-to-end enterprise IT operations, including infrastructure, network and telecommunications, cloud, identity, and enterprise platforms, in a multi-site, hybrid environment.
Experience owning an IT operating and capital budget and vendor portfolio, with a record of improving cost-to-serve and negotiating favorable contracts.
Demonstrated results automating infrastructure and platform operations using AI, workflow automation, and infrastructure as code.
Experience building or maturing IT service management (ITIL) and site reliability engineering practices for business-critical services.
Experience leading a technology function through significant growth or transformation, including M&A diligence and post-close integration.
Hands-on fluency with generative AI, copilots, and agentic tools, and the ability to set guardrails aligned with company AI policy.
Strong knowledge of enterprise networking and telecommunications, cloud and SaaS platforms, workforce and customer identity, and security fundamentals.
Strong financial acumen and executive communication skills, including presenting strategy, results, risk, and investment cases to senior leadership.
Skill in technical change management and organizational change management.

Nice To Haves

Master's degree or MBA.
Experience in a field-based, multi-location operating company, such as home services, construction, retail, or distribution.
Relevant certifications such as ITIL, PMP, Azure or AWS architect, CISSP or CISM, or Lean Six Sigma Green Belt or higher.

Responsibilities

Own and communicate the multi-year strategy and roadmap for enterprise platforms, infrastructure, network and telecommunications, identity, and site reliability, aligned with business strategy.
Lead the IT Platform and Services leadership team through managers, set outcomes, remove obstacles, and build organizational capability and bench strength.
Be accountable for the availability, security, resilience, and cost of enterprise platforms, including collaboration and productivity, workforce and customer identity, cloud and SaaS, and infrastructure.
Own LAN, WAN and SD-WAN, wireless, voice and contact center platforms, and carrier services; ensure new and acquired locations are brought online on schedule and to standard.
Establish and lead a site reliability engineering practice with service level objectives, observability, automated remediation, incident management, and post-incident reviews.
Champion AI and automation within IT, set measurable toil-reduction targets, and provide secure foundations for enterprise AI.
Own the operating and capital budget and multi-year financial plan, apply FinOps discipline to cloud and SaaS, and lead vendor sourcing, negotiation, and performance management.
Partner with the Chief Information and Security Officer on access governance, Zero Trust practices, vulnerability remediation, and audit and compliance readiness.
Govern the project portfolio for time, budget, and quality, and establish KPI scorecards and review cadences.
Develop a playbook for standing up new locations and lead IT infrastructure and operations for acquisition technical diligence and integration.
Serve as a trusted advisor to functional and field leaders, translate priorities into the roadmap, and communicate trade-offs, risks, and value in business terms.
Recruit, develop, and retain a high-performing team, raise AI and automation fluency across the organization, and lead in accordance with West Shore Home Managerial Leadership Practices.