Director of Internal Consulting, Operating Model Transformation

Aon Corporation•Chicago, IL

6d•Hybrid

About The Position

We are seeking a Director of Internal Consulting to lead strategic initiatives for Aon, starting with the design and execution of a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Solutions (ABS), this role is responsible for designing, orchestrating, and scaling the transformation of Aon’s enterprise operating model to enhance how we deliver value to clients, colleagues, and carriers. This role will engage with senior leaders across Solution Lines, Regions, and Functions, as well as lead a cross‑functional team of internal consultants, project managers, and subject matter experts and to deliver measurable performance outcomes. This is a hybrid role with the flexibility to work both virtually and from one of our US offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world! As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!

Requirements

7+ years of proven experience in management consulting, internal strategy/consulting or equivalent internal consulting function, including extensive experience managing teams
Demonstrated experience leading complex, multi‑workstream operating model or large‑scale transformation programs in a global, matrixed organization, including design, process transition, and governance framework setup
Experience working in or with professional services, insurance, or financial services environments is highly desirable
Demonstrated ability to oversee high‑performing, diverse teams and work effectively across cultures and geographies
Ability to operate as a generalist across strategy development, operating model design, and execution support
Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation
Expertise in operating model design, process reengineering, and organizational design
Excellent collaborator management and influencing skills, including experience engaging C‑suite and senior leaders
Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials
Strong analytical and problem‑solving capabilities; comfortable with data, financial modeling, and performance metrics
Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease. Proficiency in MS

Nice To Haves

advanced degree (MBA or equivalent) strongly preferred

Responsibilities

Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation
Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets
Apply structured consulting methodologies (e.g., problem framing, analysis based on careful assumptions, benchmarking, argument development) to inform recommendations
Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits
Lead the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns
Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs
Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, project management defined roles and responsibilities, team structures, decision rights, critical metrics) integrate across the enterprise
Act as a trusted advisor to senior executives, providing insight into opportunities, tradeoffs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap
Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences
Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and critical issue mechanisms
Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs
Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum
Recruit, manage and develop a high‑performing internal consulting team with capabilities in strategy, operations, change, and analytics
Lead a team of internal consultants and business analysts to diagnose current‑state challenges, define solutions, and support implementation
Build consulting capabilities within the broader organization by sharing methodologies, tools, and standard processes
Promote a culture of collaboration, transparency, and continuous improvement
Capture and embed lessons learned into subsequent waves of operating model transformation