Director of Intake and Client Care

Pyramid Healthcare•Joppa, MD

3d•$57,000 - $67,000•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. The Director of Intake and Client Care is responsible for both clinical and administrative supervision of intake staff. This role involves coordinating admissions and discharges, managing bed availability, and overseeing intake paperwork and pre-certifications. The director will adapt and direct the department to optimize service access, participate in staff meetings and training, handle personnel management, develop team leadership, maintain documentation, oversee external trainers, ensure confidentiality, and complete required trainings.

Requirements

Supervisory experience in a behavioral healthcare setting is preferred.
Experience with staff development and client intake and referral processes is preferred.
Minimum of a Bachelor’s Degree; Master’s degree preferred.
Excellent oral and written communication and interpersonal skills.
Sound clinical judgment and excellent clinical skills.
Ability to problem-solve by gathering and analyzing information.
Ability to handle crisis situations and react appropriately.
A working knowledge of federal and state standards, as well as regulatory and compliance standards.
Candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state-mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.

Nice To Haves

Supervisory experience in a behavioral healthcare setting
Experience with staff development and client intake and referral processes
Master’s degree

Responsibilities

Collaborate with the central admissions office for admissions, discharges, and bed availability.
Ensure the bed board census is completed every morning.
Maintain and update detox bed availability throughout the day.
Communicate changes in admissions/discharges (e.g., unplanned discharges, AMA’s, no-shows) with the central admissions team.
Oversee the completion of intake paperwork for new admissions.
Contact referral and payer sources upon admission.
Obtain pre-certifications as needed.
Cross-train as backup for Utilization Review, including completing daily census.
Lead staff meetings, training sessions, and new employee onboarding.
Develop ongoing training programs for new employees.
Collaborate with all departments to schedule services throughout the facility.
Supervise the reporting team, including training, development, and onboarding.
Handle personnel management activities such as screening, selection, orientation, training, performance management, and employee functions.
Ensure proper documentation is maintained for all shift and incident reports.
Oversee outside trainers and services coming into the facility to provide quality client services.
Exercise discretion and maintain confidentiality regarding all company information.
Complete all required trainings as designated by the company and accreditation/licensing entities.