Director of Inside Sales & Customer Strategy

Style Crest Enterprises Inc•Fremont, OH

4d•Onsite

About The Position

Are you a dynamic, customer‑obsessed leader ready to shape the future of our inside sales and service organization? Style Crest is seeking a Director of Inside Sales & Customer Strategy to lead, scale, and modernize our inside sales organization while shaping the strategy that drives profitable growth. In this pivotal role, you'll lead end-to-end ownership of inside sales performance, customer lifecycle strategy, and revenue execution. You’ll lead a multi-functional team that drives revenue, retention, and customer lifetime value. Why Join Us? At Style Crest, you’ll join a company with more than five decades of growth, innovation, and industry leadership. We’re committed to supporting the manufactured housing industry and the residential exterior market with an extensive product offering and a service platform our customers rely on every day. We foster a culture built on collaboration, continuous improvement, and customer‑focused excellence. Our teams take pride in working together to solve problems, support our partners, and drive meaningful results. As the Director of Inside Sales & Customer Strategy, you’ll have the opportunity to shape strategy, influence customer experience, and contribute to the ongoing success of a company with a strong reputation and a forward‑thinking approach. We offer competitive compensation, a supportive environment, and room to grow your career while making a real impact.

Requirements

Bachelor’s degree in a business‑related field or equivalent experience
7 to 10 years of progressive leadership experience in inbound/outbound sales center environments
Proven success driving sales growth through inside sales teams
Strong background in customer service and customer experience strategy
Demonstrated ability to achieve sales goals through accountability and performance management
Experience implementing best practices that elevate customer experience and operational efficiency
Exceptional leadership, communication, and interpersonal skills
Strong problem‑solving abilities and sound judgment
Highly organized, detail‑oriented, and analytical
Ability to build, mentor, and motivate high‑performing teams
Skilled at cross‑departmental collaboration and conflict resolution
Solid understanding of call center technologies and phone system
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to thrive in a fast‑paced environment while managing multiple priorities

Responsibilities

Own the inside sales revenue number, including pipeline generation, conversion rates, and order value growth
Design and execute a modern inside sales strategy across inbound, outbound, and account-based motions
Build a proactive selling culture, shifting from order-taking to opportunity creation
Develop segmentation strategies (customer tiers, product focus, verticals) to maximize growth
Establish and track KPIs across funnel metrics: activity, conversion, average order value, retention
Partner with field sales to create a seamless hybrid sales model (inside and outside alignment)
Implement tools, playbooks, and cadences that drive consistency and scale
Recruit, coach, and develop a team of high-performing inside sales reps and specialists
Build structured onboarding and continuous training in sales skills, product expertise, and systems
Implement performance management frameworks tied to revenue outcomes
Create career paths that elevate inside sales as a strategic talent pipeline
Align service functions (Installation, HVAC Support, Warranty) to support sales growth and retention
Identify upsell, cross-sell, and renewal opportunities across the customer lifecycle
Use data and customer insights to refine pricing, promotions, and engagement strategies
Improve speed-to-quote, order accuracy, and overall buying experience
Oversee Installation Services, HVAC Technical Support, and Warranty teams as extensions of the sales experience
Drive process improvements that increase conversion, customer satisfaction, and repeat business
Analyze trends (product issues, warranty claims, service delays) and translate into sales and product insights
Ensure all customer-facing teams are aligned to a revenue-first mindset
Partner with senior leadership to define growth targets, market strategy, and sales priorities
Provide regular reporting on inside sales performance, trends, and opportunities
Act as a key voice in shaping the company’s commercial strategy