Director of Information Technology

City of Wilmington•929 N. Front Street, NC

17h•Hybrid

About The Position

The City of Wilmington is an Equal Opportunity Employer. Position Description One City. Leading Technology. Serving Community. Technology powers every service we provide, every department we support, and every resident we serve. As our IT Director, you'll lead the strategy, innovation, and operations that keep the City connected, secure, and moving forward. From overseeing critical technology infrastructure and cybersecurity initiatives to guiding a talented team of IT professionals, you'll play a key role in shaping how technology enhances services across the organization and supports our community's future. Why this role matters: The technology decisions made in this position impact every City department and service. Your leadership will help ensure reliable, secure, and innovative technology solutions that enable employees to serve residents efficiently and effectively every day. Note: This position will remain open until filled. First application review will take place two weeks after the posting date.

Requirements

Master’s Degree in Information Technology, Computer Science or a closely related field and eight (8) years of experience in information technology, or related work.
OR a Bachelor’s Degree in one of the above-listed fields and ten (10) years of progressively responsible experience in information technology, or related work.
OR any combination of relevant education and experience that demonstrates the knowledge, skills, and abilities to perform the essential functions of the position may be considered.
AND at least five (5) years of supervisory experience.
Valid NC Driver's License (Class C)

Nice To Haves

Knowledge of: Technology industry trends
Public sector governance and regulations
Project management methodologies
Cyber security best practices
IT governance and ITIL (Information Technology processes)
Contract negotiation
Government operations
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Supervisory principles, practices and techniques
Skilled in: Leadership
Strategic thinking
Communication and relationship-building
Solving complex problems
Project management
Analytical and critical thinking
Ability to: Make informed decisions on critical issues
Develop and implement long-term IT vision
Identify root causes of complex technology challenges
Communicate complex technology to non-technologists
Lead and foster a culture of collaboration both internal to IT and cross-departmental
Adapt to rapidly changing technology developments
Demonstrate an innovative mindset to encourage continuous improvement

Responsibilities

Collaborates with City elected and appointed leaders to develop strategic vision for the department; plans, organizes, and directs the budget and capital plans, operations, policy, and activities of the department.
Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management.
Develops and implements the City's overall technology strategy including goals, objectives, and portfolio of services provided to the organization and community. Provides leadership and direction to execute the plan.
Oversee the daily operation of the City's technology portfolio including IT infrastructure, customer support, and all aspects of the enterprise software lifecycle.
Implement cyber security measures and compliance programs to protect against internal and external threats including malware, hacking, and data breaches.
Maintains incident response and disaster avoidance/recovery plans.
Collaborates with internal City department stakeholders to understand their business plans, challenges, and how technology can be leveraged to deliver cross-functional projects and initiatives.
Manages the IT budget including IT governance and transparency of resource allocation, budget planning, and spending judiciously to achieve maximum organizational value and impact.
Manages key vendor relationships to negotiate contracts and ensure the City receives cost effective and quality services.
Identifies opportunities and leads City-wide initiatives to enhance City services, improve operational efficiency, and foster innovation.
Manages and creates a robust data management strategy to ensure the security, integrity, and accessibility of the City's data through effective governance, open data policies, cross-departmental data sharing, and leveraging data for decision-making.
Performs related work as required.

Benefits

Comprehensive medical, dental, and vision insurance + many other insurance options
Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
Employer-paid health & wellness clinic
Free on-site city gym access
Paid sick and vacation leave + 13 paid holidays per year
6-weeks paid parental leave
Paid volunteer & blood donation leave to give back to our community
Flex schedule and telework availability, depending on your position
Professional development trainings & leadership initiatives
Tuition assistance benefits