Director of Information Technology - Medicaid

S2Tech•Chicago, IL

1d•Onsite

About The Position

The Director of Information Technology will lead the technology, data-management, integration, and reporting capabilities needed to implement and operate the Illinois TCMP. This full-time key personnel role is subject to HFS approval. The Director will oversee and maintain the program’s data-management environment, ensuring it supports valid data collection and processing, secure information exchange, and timely, accurate reporting in HFS-specified formats. The role works across program operations, care management, product development, compliance, quality, security, and State stakeholders. The successful candidate must have at least ten years of experience with Medicaid information systems, data processing, and data reporting, and be able to work in the Chicago area and from the client’s local office at least part of the time.

Requirements

At least ten years of experience with Medicaid information systems, data processing, and data reporting.
Demonstrated leadership experience implementing, integrating, operating, or maintaining enterprise Medicaid or healthcare data-management platforms.
Experience producing and submitting accurate member-level and aggregate reports for a state Medicaid agency or comparable government healthcare program.
Strong experience with healthcare data architecture, system integration, data exchange, data quality, reconciliation, reporting, analytics, and dashboards.
Experience leading system implementation, readiness, testing, data validation, production launch, and ongoing operational support.
Working knowledge of HIPAA and healthcare privacy and security requirements, including experience operating within a controlled or audited environment.
Experience working directly with state agency stakeholders, program leadership, product and engineering teams, vendors, and subcontractors.
Ability to translate contractual requirements into system capabilities, data specifications, operational processes, and measurable deliverables.
Strong executive communication, problem-solving, risk-management, and cross-functional leadership skills.
Ability to work in the Chicago area and from the client’s local office at least part of the time.
Ability to satisfy HFS review and approval requirements for key personnel.

Nice To Haves

Experience supporting the Illinois Medicaid program or working with the Illinois Department of Healthcare and Family Services.
Experience with Medicaid care management, behavioral health, long-term services and supports, home and community-based services, or complex populations transitioning from institutional to community settings.
Experience supporting consent-decree, court-monitor, CMS, state oversight, or regulatory reporting.
Experience with cloud-based care-management platforms, data warehouses or lakehouses, reporting and business-intelligence tools, portals, APIs, and integration technologies.
Experience overseeing technical, data, reporting, product-development, or information-security teams and preparing solutions for formal readiness reviews or audits.
Bachelor’s or master’s degree in information technology, computer science, data management, healthcare informatics, engineering, or a related field.

Responsibilities

Provide overall leadership for the TCMP technology and data-management environment during implementation, readiness review, launch, and ongoing operations.
Oversee and maintain the program’s data-management system to support complete, valid, and timely collection and processing of program and Class Member information.
Ensure the technology platform supports care-manager assignments, assessments, service plans, contacts, referrals, tasks, incidents, transition activities, service delivery, and outcomes.
Lead data architecture to capture, store, reconcile, and surface real-time information about Class Member outcomes and services delivered by the client and its partners.
Establish and maintain secure connectivity and bidirectional data exchange with HFS, State partners, and HFS-designated vendors.
Ensure the reporting platform produces complete and accurate reports, data files, dashboards, and extracts at aggregate and Class Member levels in HFS-specified formats and frequencies.
Implement data-quality, validation, reconciliation, exception-management, and corrective-reporting processes to identify and promptly resolve incomplete or inaccurate data.
Support reporting for Williams and Colbert Consent Decree compliance, care-management operations, transitions, customer service, quality assurance, subcontractor performance, and other HFS requirements.
Lead or contribute to the System Readiness Plan, Data Security Plan, technology policies, operating procedures, and evidence required for HFS readiness review and approval.
Demonstrate that the care-management system, reporting platform, customer-service technology, portal, and external data connections are fully functional before operational launch.
Coordinate with the client’s product development, project management, operations, compliance, quality, security, and reporting teams to align technology delivery with program requirements.
Provide functional oversight to the Chief Security Officer and help ensure compliance with applicable State and federal security, privacy, HIPAA, incident-response, and SOC 1 and SOC 2 requirements.
Support analytic tools and dashboards for real-time monitoring of caseloads, acuity, productivity, program performance, service levels, and compliance.
Respond to evolving HFS reporting needs and clearly communicate technology risks, dependencies, milestones, and corrective actions to the client, S2Tech, HFS, and other stakeholders.