Director of IT Communications
About The Position
Reporting to the Deputy Chief Information Officer, the Director of Information Technology Communications is a strategic leadership role responsible for communicating technology’s impact across the university. The position connects complex technical initiatives with the needs of students, faculty, and staff, and leads a comprehensive communications program that supports transparency, digital literacy, and critical messaging during service interruptions or cybersecurity events. The Director develops and publishes timely, accurate IT communications across internal and external platforms, including email, web content, and social media. The role leads communications planning and incident response messaging, ensuring that information reaches essential audiences through appropriate channels and is understandable to them. The Director oversees IT’s communications identity and channels, produces content for university audiences, partners with IT leaders and university stakeholders, and manages the IT website and internal knowledge base with attention to user experience and accessibility. The position also owns enterprise incident communications for technology incidents, cyber events, and service disruptions, coordinating with incident management and crisis response processes.
Requirements
- Bachelor’s degree from an accredited college or university.
- At least five years of experience in professional communications, including at least three years in a technical or higher education environment.
- Ability to understand and explain complex concepts such as cloud computing, multi-factor authentication, and research computing.
Nice To Haves
- Experience using CMS platforms such as Drupal or WordPress.
- Proficiency with graphic design tools such as Adobe Creative Suite or Canva.
- Familiarity with IT Service Management (ITSM) tools such as ServiceNow.
Responsibilities
- Develop and execute an annual integrated communications plan aligned with the University’s strategic goals and the IT department’s roadmap.
- Oversee the IT brand and ensure digital and print materials maintain a consistent, professional, and accessible voice.
- Lead communications during IT outages, security breaches, and campus-wide transitions, translating technical information into clear, actionable instructions.
- Produce executive presentations, annual reports, campus-wide emails, social media updates, success stories, guides, and publications.
- Translate technical materials into accessible communications for the campus community.
- Apply sound judgment, informed decision making, and best practices to address the demands and cultural landscape of a large public university.
- Partner with IT leaders and subject matter experts to develop award nominations, case studies, and materials highlighting strategic initiatives and measurable business outcomes.
- Shift effectively between long-term communications campaigns and urgent system-down alerts.
- Partner with university stakeholders, including Communications, Student Affairs, and faculty organizations, to socialize IT initiatives before, during, and after rollout.
- Manage the IT department’s website and internal knowledge base, prioritizing user experience and ADA accessibility compliance.
- Own enterprise incident communications and ensure clear, timely, and consistent messaging during technology incidents, cyber events, and service disruptions in alignment with incident management and crisis response processes.
- Perform other duties as assigned.
Benefits
- The position may be eligible for health insurance, retirement plans, and tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
