Director of Implementations

CorVel Career Site•Fort Worth, TX

6h•Remote

About The Position

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service expansions. This role ensures the successful execution of complex implementations while aligning implementation strategy with organizational objectives, operational readiness, and long-term client success. The CERIS Implementation Director works closely with executive leadership, Account Management, Implementation Managers and Coordinators, IT, Operations, Product, and Sales to ensure consistent, high-quality delivery and a seamless transition to ongoing account management and field operations. This role is also accountable for leading and developing the Implementation team and continuously improving implementation processes across the organization. This is a remote position.

Requirements

Strong strategic leadership and people-management capabilities
Proven ability to oversee large-scale, complex implementations across multiple stakeholders and systems
Exceptional organizational, prioritization, and decision-making skills
Excellent executive-level verbal, written, and interpersonal communication skills
Advanced problem-solving, analytical, and critical-thinking skills
Ability to work effectively within a complex, fast-paced environment
Proficiency with Microsoft Office, enterprise systems, and implementation or project management tools
8-10+ years of insurance-related experience required in areas such as claims management, managed care, account management, operations, or leadership
Demonstrated experience leading teams and managing managers or cross-functional groups
Extensive project or program management experience required
Bachelor’s degree from an accredited college or university preferred or equivalent professional experience
Insurance industry, managed care, or related professional training preferred

Nice To Haves

Experience with Payment Integrity service offerings strongly preferred

Responsibilities

Provides overall leadership and accountability for the Implementation function across assigned clients, regions, products, or service lines
Oversees and approves implementation plans from prospect presentation through conclusion; ensures appropriate resourcing, timelines, and risk mitigation
Directs and prioritizes multiple concurrent implementations, including complex and enterprise-level client programs
Ensures development and preparation of information necessary for customer setup across all CorVel systems
Leads and coordinates cross-functional collaboration with Account Management, Sales, IT, Operations, Product, and field teams throughout the implementation lifecycle
Establishes and enforces standards, methodologies, tools, and best practices to ensure consistency and scalability regarding implementation management
Provides proactive, executive-level communication to internal and external stakeholders regarding progress, milestones, risks, and outcomes
Serves as escalation point for implementation-related issues; ensures timely and effective resolution involving clients and senior stakeholders as appropriate
Oversees and ensures successful transition of programs to permanent account management and operations teams
Maintains expert-level understanding of program design, processes, client expectations, and strategic objectives
Maintains and ensures team proficiency in CorVel services, systems, and the CERIS model, including completion of all required training modules
Leads, coaches, and develops Implementation Managers, Coordinators, and other implementation staff; assigns responsibilities and ensures accountability
Evaluates implementation performance and client feedback to drive continuous improvement initiatives
Provides input and partnership on new product development, service enhancements, and go-to-market readiness
May travel as required
Additional duties as assigned