Director Implementations Remote
About The Position
About IKS Health www.ikshealth.com IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health’s global workforce supports large health systems across the United States. We are seeking an Implementation Lead to provide strategic oversight and hands-on leadership of complex product implementations across our revenue cycle management (RCM) portfolio. This role serves as the primary functional authority, translating stakeholder workflows and business objectives into scalable system solutions while leading client-facing design sessions and ensuring alignment across Product, RCM SMEs, PMO, technical and offshore configuration teams. The ideal candidate brings deep experience in healthcare IT implementations and RCM processes, with strong solution design capabilities and the ability to lead distributed teams in a fast-paced, outcome-driven environment. This role requires expertise in driving workflow alignment, managing delivery risk, and ensuring implementations achieve measurable improvements in revenue performance, operational efficiency, and client outcomes.
Requirements
- 10–15+ years of experience in healthcare IT, EHR, or revenue cycle management (RCM) implementations
- 5+ years in a solution design, solution architecture, or implementation leadership role within complex, client-facing environments
- Demonstrated experience leading end-to-end implementations of healthcare platforms (e.g., Cerner Millennium, Epic, or similar enterprise systems)
- Proven track record translating clinical/RCM workflows into scalable system configurations and solutions
- Experience managing cross-functional teams and offshore delivery models, including configuration, testing, and deployment resources
- Strong background in one or more RCM domains: Patient Access/Referral/Scheduling (Front Office), Coding/CDI (Mid Cycle), or AR/Denials (Back Office)
- Demonstrated success driving measurable client outcomes tied to financial performance, operational efficiency, and process improvement
- Bachelor’s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field required
Nice To Haves
- Master’s degree in Business Administration, Healthcare Administration, or a related field and/or advanced program leadership certification (PMP, PgMP, Lean, Six Sigma, or similar) preferred
Responsibilities
- Lead end-to-end solution design and functional delivery for product implementations, ensuring alignment between stakeholder workflows and system capabilities
- Facilitate client-facing workshops and design sessions to define requirements, validate workflows, and drive decision-making
- Translate RCM workflows and business objectives into detailed configuration designs, standards, and build specifications
- Oversee and direct offshore configuration pods, managing backlog, priorities, and quality of execution
- Partner cross-functionally with Product, RCM SMEs, PMO, and Engineering to ensure cohesive delivery and issue resolution
- Ensure quality assurance across configuration, testing, and deployment, with accountability for final solution integrity
- Identify and manage delivery risks, dependencies, and scope changes, ensuring on-time and on-budget execution
- Drive value realization by aligning implementations to measurable RCM outcomes such as cash acceleration, denial reduction, and operational efficiency
Benefits
- IKS HEALTH OFFERS A COMPETITIVE BENEFITS PACKAGE INCLUDING HEALTHCARE, 401 (K), AND PAID TIME OFF (ALL BENEFITS ARE SUBJECT TO ELIGIBILITY REQUIREMENTS FOR FULL-TIME EMPLOYEES).
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
