Director of Implementation

Billee.AI•Dallas, TX

1d•Onsite

About The Position

The Director of Implementation is responsible for turning a signed contract into a live, running system for new clients. This role involves owning the full lifecycle of each client deployment, including running requirements workshops, configuring billing software to match complex rate structures and regulatory requirements, managing data migrations from legacy systems, and coordinating across internal teams to keep projects on track. The position requires managing several concurrent implementations at once and is a fit for someone who enjoys the intersection of technical problem-solving and client relationships. Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities with an intuitive, cloud-based platform. The company culture is built on core values of collaboration, integrity, determination, open dialogue, and continuous learning.

Requirements

3+ years of experience with utility billing software implementations in multifamily real estate
Strong SQL skills and hands-on experience with data migration tools
Proficiency in system integration methodologies and API configuration
Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.)
Proven ability to manage multiple concurrent technical projects independently
Strong client-facing communication skills
Detail-oriented with high accountability for data accuracy and delivery timelines

Nice To Haves

Comfortable with complexity and ambiguity.
Client-first communicator with a proven ability to build trust.
Organized under pressure with a system for tracking project status.
Technically fluent with the ability to diagnose integration issues and understand system concepts.
Curious about the utility billing domain, including regulatory context and multifamily operations.
Ownership mentality, proactively solving problems.

Responsibilities

Own end-to-end deployment projects from kickoff through go-live, building the project plan, setting the timeline, coordinating stakeholders, and managing complexities.
Configure the billing platform to match each client's rate structures, tariffs, and regulatory requirements, including setting up customer information systems, meter data management, and billing calculation engines, as well as integrating with existing client infrastructure.
Design and execute migration strategies for clients transitioning from legacy systems, ensuring data integrity throughout the process.
Serve as the primary technical contact throughout each implementation, running requirements-gathering sessions, leading UAT coordination, and translating complex system concepts.
Develop and execute testing protocols to validate billing accuracy, rate calculations, and regulatory compliance before go-live.