Director of Human Resources

Jamul Casino

9d•Onsite

About The Position

The Director of Human Resources will provide strategic leadership and operational execution for all HR functions. This role is responsible for developing and executing HR strategies aligned with property goals, workforce planning, and long-term growth. The Director will serve as a trusted advisor to executive leadership on organizational design, talent strategy, and performance management, driving a high-performance culture. Key areas of focus include employee and labor relations, talent acquisition, compensation and benefits, HR systems, compliance, risk management, and leadership development. The position ensures HR operations are efficient and responsive to business needs, supporting a 24/7 operation and contributing to the overall success of Jamul Casino Resort.

Requirements

Bachelor’s degree in human resources, Business Administration, or related field
10+ years of progressive HR leadership experience
5+ years in a senior HR role within a large, complex organization
Experience in union and non-union environments
Strong knowledge of employment law, labor relations, and HR compliance
Proven ability to influence executive leadership and drive organizational change.
Demonstrated ability to lead high-performing teams in a fast-paced, high-volume environment.
Excellent communication, leadership, and decision-making skills.
Proficiency in Microsoft Office and casino management systems.
Maintains strict confidentiality in all departmental and company matters.
Must be able to obtain and maintain all required gaming licenses.

Nice To Haves

Experience in casino, hospitality, or gaming industry
Experience working in a Tribal organization.
Master’s degree or HR certification (SPHR, SHRM-SCP)

Responsibilities

Develop and execute HR strategy aligned with property goals, workforce planning, and long-term growth.
Serve as a trusted advisor to executive leadership on organizational design, talent strategy, and performance management.
Drive a high-performance culture rooted in accountability, consistency, and service excellence.
Lead all team member relations matters, ensuring consistent, fair, and legally compliant practices.
Oversee labor relations strategy, including union engagement, contract interpretation, and grievance resolution.
Provide clear guidance to leaders on disciplinary actions, investigations, and terminations.
Ensure proper administration of union security provisions, Beck rights, and related compliance requirements.
Oversee recruitment strategy for all levels, including executive and critical roles.
Ensure effective workforce planning aligned with operational demands.
Improve time-to-fill, quality of hire, and retention outcomes.
Lead compensation strategy, including market benchmarking, pay equity, and merit programs.
Oversee benefits administration and broker relationships to ensure competitive and cost-effective offerings.
Ensure effective implementation and optimization of HRIS systems (e.g., Dayforce, UKG or similar).
Ensure compliance with Tribal, Federal, and applicable State employment laws.
Oversee HR audits, investigations, and documentation standards.
Maintain policies and procedures aligned with regulatory and operational requirements.
Develop and implement leadership training programs focused on accountability, performance management, and team member engagement.
Drive initiatives that strengthen culture, retention, and team member experience.
Partner with leaders to elevate performance and address capability gaps.
Ensure HR operations are efficient, responsive, and aligned with business needs.
Ensure HR service delivery meets expectations of a 24/7 operation.
Ensure Jamul Casino Resort operates with the discipline, structure, and culture required to compete at the highest level.
Direct oversight of Casino Operations, Player Development, Casino Hosts, and VIP Services leadership.
Responsible for performance management, workforce planning, and leadership development.
Establish staffing models and succession plans across all areas of responsibility.