Director of Housing Retention and Stabilization for the Division of Housing Stability
About The Position
The Director of Housing Retention and Stabilization leads programs that help vulnerable New Yorkers retain housing or transition to more independent housing. The position is within HPD’s Division of Housing Stability, which works at the intersection of housing finance and human services and oversees project-based rental assistance, including Continuum of Care rental assistance, Section 8 Project-Based Vouchers, and NYC 15/15. The Director helps formerly homeless New Yorkers stabilize in affordable housing and safeguards rental subsidies for elderly and disabled Section 8 tenants. Reporting to the Assistant Commissioner of Housing Stability, the Director leads two staff, oversees four contractors and one subcontractor, and maintains a network of more than 20 service providers. The role involves collaboration across HPD, community-based organizations, other City agencies, developers, and providers. The Director shapes unit operations, establishes policies and procedures, sets priorities, and develops systems to improve program effectiveness. The position oversees homelessness prevention services for elderly and disabled Section 8 tenants at risk of losing their subsidies; supportive services for formerly homeless residents of affordable housing; and the Moving On Initiative, which helps supportive housing tenants move to independent housing. The role also includes procurement, contract administration, budgeting, program monitoring, staff supervision, and reporting to agency leadership and stakeholders.
Requirements
- A bachelor's degree from an accredited college and at least seven years of progressive experience in housing, homelessness services, human services, or a related field, including at least three years in a supervisory or management role. A master's degree in public administration, public policy, social work, urban planning, or a related field may substitute for up to two years of non-supervisory experience.
- Demonstrated experience procuring, administering, and monitoring government contracts with nonprofit or community-based providers, including contract registration, performance management, fiscal oversight, and corrective action.
- Working knowledge of affordable housing, supportive housing, and rental subsidy programs, including Section 8/Housing Choice Voucher rules and causes of subsidy loss.
- Strong analytical skills, including the ability to design and use data systems to track program outcomes and translate findings into practical improvements.
- Excellent written and verbal communication skills, including the ability to prepare clear reports and briefings for senior leadership and external partners.
- Collaborative leadership skills and the ability to build trust with providers, developers, and colleagues in other agencies and divisions.
- Ability to balance compliance requirements with the practical realities faced by providers and tenants.
- Strong project management and organizational skills.
- Sound judgment and commitment to equity and improving outcomes for vulnerable New Yorkers.
Nice To Haves
- Direct experience with City government, including working across agencies.
- Familiarity with supportive housing models, the Moving On approach, or housing programs for elderly and disabled populations.
- Experience working with affordable housing developers and service providers to structure or evaluate service delivery.
- Experience with program design, evaluation, or redesign.
- Experience managing multiple programs or contracts at once with competing deadlines.
Responsibilities
- Administer and oversee contracts with three community-based organizations serving elderly and disabled Section 8 tenants at risk of losing their rental subsidies.
- Set provider performance expectations, monitor deliverables and spending, review reports and invoices, and hold providers accountable for outcomes.
- Identify service gaps and trends in subsidy loss, and use findings to improve program design, contract scopes, and referral protocols.
- Maintain and manage a list of qualified supportive-service providers, including criteria and processes for adding and reviewing providers.
- Review and approve service plans for quality, feasibility, appropriate staffing, and budget.
- Lead review and scoring of new providers through the Request for Qualifications process and periodically refresh the RFQ.
- Design and implement systems to monitor supportive-service delivery and track resident and program outcomes.
- Assess and improve the supportive-services model to make it more effective, realistic, and sustainable for providers, developers, and residents.
- Lead implementation of the Moving On Initiative with the contracted lead organization, its subcontractor, five supportive housing providers, and a City partner.
- Manage inquiries from the press, advocates, and other stakeholders.
- Manage procurement, contracting, and budgeting in compliance with City rules, including solicitations, contract registration, amendments, renewals, invoicing, and fiscal monitoring.
- Collaborate with City agencies, HPD divisions, developers, and providers to align policy, funding, and operations.
- Supervise and develop staff and represent the program to internal and external partners.
- Prepare reports, briefings, and data analyses for agency leadership and other stakeholders.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
