Director of Housing

INFORMATION AND REFERRAL FEDERATION OF LOS ANGELES COUNTY•Pasadena, CA

4d•$90,000 - $90,000•Hybrid

About The Position

The Director of Housing Programs is responsible for the strategic oversight, operational management, compliance monitoring and continuous improvement of the Agency’s housing programs and services. The position develops, implements, and monitors processes to ensure 100% compliance with contractual, regulatory, and funding requirements across all housing programs. The Director of Housing Programs works collaboratively across departments and with external partners to enhance program effectiveness, strengthen operational performance, ensure fiscal accountability, and improve service quality and housing outcomes for individuals and families experiencing homelessness throughout Los Angeles County. Note: This position is conducted remotely; occasional in-person meetings are required; therefore, only applicants residing in LA County will be considered.

Requirements

Bachelor’s degree in a related field required; may substitute with four (4) years of supervisory or management experience.
Working knowledge of housing services and service delivery systems within Los Angeles County.
Ability to read, analyze, and interpret contracts, protocols, system data, reports, and operational procedures.
Demonstrated experience developing, managing, and monitoring program or departmental budgets, including financial forecasting, expense tracking, reconciliation, and preparation of financial reports.
Exceptional attention to detail and organizational skills.
Strong verbal, written, and interpersonal communication skills.
Demonstrated leadership abilities with the capacity to manage multiple projects and priorities simultaneously.
Ability to work effectively and collaboratively with individuals from diverse cultural, socioeconomic, and age backgrounds.
Current valid driver’s license and proof of insurance required.
Ability to travel as needed to support Agency objectives; may be required to work evenings and weekends.
Availability on short notice and flexibility to work varied schedules in support of County emergency operations during unforeseen emergencies or disaster situations.
Intermediate proficiency with computer systems and Microsoft Office applications, including Word, Excel, PowerPoint, and related software.
Ability to type 45–50 words per minute with at least 90% accuracy.
The ability to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Only applicants residing in LA County will be considered.

Responsibilities

Provides direct supervision, coaching, performance management, and professional development to management and program staff, ensuring accountability, productivity, and alignment with Agency expectations, performance goals, and values.
Participates in strategic planning activities related to housing services, program expansion, operational capacity, and long-term sustainability, and supports implementation of Agency wide initiatives and priorities.
Responds to escalated client, landlord, vendor, funder, operational and programmatic issues and develops resolutions that support compliance, continuity of services, and positive stakeholder relationships.
Oversees HMIS data quality, reporting accuracy, performance metrics, and program outcomes to support compliance, informed decision making, continuous quality improvement, and achievement of contractual benchmarks.
Performs compliance assessments of contracts and programs to evaluate adherence to contractual, regulatory, and funding requirements, and develops updates to policies, protocols, and operational procedures to support ongoing compliance and program effectiveness.
Maintains extensive knowledge of the Coordinated Entry System (CES), including workflows, referral processes, prioritization standards, and housing navigation practices, as well as knowledge of the Enterprise Grants Management System (EGMS) and its application to contract management, reporting, invoicing, and grant administration.
Builds and maintains collaborative relationships with funders, community partners, housing providers, and internal departments, and represents the Agency at meetings, workgroups, media engagements, and other public-facing events related to housing programs and services.
Evaluates operational and programmatic processes and recommends improvements to enhance efficiency, service delivery, program performance while supporting the identification of new housing opportunities, funding sources, and strategic partnerships aligned with Agency goals and community needs.
Develops proposals, program budgets, budget narratives, and financial projections for new and existing housing programs, and monitors budgets and expenditures to ensure fiscal accountability, compliance with funding requirements, and alignment with program goals.
Develops, implements, and oversees monitoring tools, quality assurance processes, and compliance reporting systems to track performance outcomes, operational effectiveness, contractual obligations, and fiscal accountability, including preparation of daily, weekly, monthly, and ad hoc reports for executive leadership and stakeholders.
Collaborates with Accounting and other internal departments to support timely invoicing, accurate fiscal reporting, expenditure reconciliation, audits, monitoring visits, compliance reviews, and prompt reimbursement from funders.
Initiates ideas and assesses risk; delegates and follows through on projects; motivates and supports staff; maintains positive morale within the unit; encourages creative ideas and inter-group cooperation.
Performs special projects, assignments, and other duties as assigned in support of the Agency’s mission, values, and strategic priorities.
Other duties may be assigned at management’s discretion.