Director of Housekeeping

AccorHotel • Dallas, TX

4d • Onsite

About The Position

The Director of Housekeeping is responsible for all aspects of the Housekeeping department in accordance with hotel and brand standards. This role involves creating, implementing, and maintaining a service culture and management philosophy that guides the Housekeeping team, the property, and guests. The Director will supervise, train, and inspect the performance of staff members, ensuring all procedures are completed to the hotel’s standards, and will assist where necessary to ensure optimum service to guests.

Requirements

• Minimum of 5 years’ management experience in Housekeeping, preferably with a luxury hotel brand.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Knowledge of financials with budget and forecast.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to be a clear thinker, remain calm and resolve problems using good judgement.
• Ability to follow directions thoroughly.
• Ability to understand guest service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to ascertain departmental training needs and provide such training.
• Ability to direct performance of staff and follow up with corrections when needed.
• Proven hands-on management style and ability to lead through example in all areas is essential.
• Proven ability to successfully lead, train and motivate colleagues is essential.
• Must be highly organized, energetic and possess the ability to get the job done.
• Strong administration, problem-solving and organizational skills.
• Dynamic, energetic, creative and thrives under pressure.

Nice To Haves

• Working knowledge of Property Management system Opera an asset.

Responsibilities

• Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests.
• Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel’s standards.
• Assist where necessary to ensure optimum service to guests.
• Ensure Accor & Fairmont core standards are implemented and audited for consistency.
• Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions.
• Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met.
• Resolve guest complaints, ensuring guest satisfaction.
• Hire, train and lead housekeeping team to ensure a successful operation.
• Measure, interpret and evaluate teams’ working standards and correct where necessary.
• Maintain complete knowledge of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
• Ensure effective everyday communications, including coaching and performance management.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Control all purchases for the department and is consistently aware of quality and cost.
• Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor.
• Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget.
• Responsible for the annual budget and the annual linen requisition.
• Coordinate preventative maintenance programs with the Director of Engineering.
• Develop and execute capital expenditures with Director, Rooms.
• Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company.
• Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost-effective and efficient manner.
• Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comment.
• Keep informed of the housekeeping standards of competitor hotels.
• Conduct leader performance evaluations on a timely basis, including corrective action and coaching.
• Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of housekeeping colleagues and leaders.
• Provides Guidance and motivation to the Housekeeping Team.
• Establishes and communicates daily with the Housekeeping Team.
• Controls and provides feedback on labor and operational expenses.
• Interact professionally with individuals outside the hotel, such as suppliers, contractors, and competitors.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up to date on Health & safety issues regarding chemicals, equipment and hygiene.
• Has ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required.
• Accept responsibility for carrying out other management duties as requested by the Director of Rooms.

Benefits

• Overtime eligible
• Department incentive programs
• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 401K Plan
• Complimentary Shift Meal
• Exclusive Employee Benefit Card (discounted room rates at Accor hotels worldwide)
• Professional Development (learning programs through our Academy)
• Corporate Social Responsibility initiatives (like Planet 21)
• Career Advancement Opportunities (national and international promotions)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed