Director of Housekeeping

Pyramid Global Hospitality•Captiva, FL

4d•Onsite

About The Position

South Seas Resort is seeking an experienced, strategic, and service-driven Director of Housekeeping to lead all housekeeping operations across the resort. This executive leadership position is responsible for ensuring the highest standards of cleanliness, presentation, safety, and guest satisfaction throughout resort accommodations and public spaces. The Director of Housekeeping provides leadership for a diverse team responsible for guest rooms, resort homes, condominiums, public areas, laundry operations, and housekeeping administration. This role develops operational strategies, manages departmental budgets, drives quality assurance initiatives, and fosters a culture of accountability, teamwork, and exceptional hospitality. The ideal candidate is an experienced hospitality leader with a proven ability to manage large teams, optimize operational efficiency, control labor and expenses, and consistently deliver exceptional guest experiences within a luxury resort environment.

Requirements

Minimum of 7 years of progressive housekeeping leadership experience, including at least 3 years in a Director of Housekeeping role.
Previous luxury resort, destination resort, or large hotel experience strongly preferred.
Experience overseeing housekeeping operations for multiple accommodation types, including hotel rooms, condominiums, vacation homes, or villas preferred.
Proven success managing large, multi-level housekeeping teams.
Strong financial acumen with experience managing departmental budgets, labor, forecasting, and expense control.
Experience implementing quality assurance programs and productivity standards.
Knowledge of housekeeping management systems, PMS software, and Microsoft Office.
Strong leadership, organizational, communication, and problem-solving skills.
Ability to lead through change while maintaining high employee engagement and service standards.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Experience with luxury or independent resort operations.
Bilingual (English/Spanish) skills are a plus.

Responsibilities

Provide strategic leadership and direction for all Housekeeping operations across South Seas Resort.
Recruit, hire, onboard, train, coach, and develop Housekeeping Managers, Supervisors, and team members.
Foster a culture centered on accountability, teamwork, recognition, continuous improvement, and exceptional guest service.
Conduct regular performance evaluations, coaching sessions, and succession planning initiatives.
Develop staffing plans that align with seasonal occupancy and operational demands.
Promote a positive and inclusive work environment that supports employee engagement and retention.
Oversee the daily operation of housekeeping services for guest rooms, resort residences, condominiums, villas, public areas, administrative offices, and resort facilities.
Ensure all accommodations meet South Seas brand standards for cleanliness, presentation, and guest readiness.
Monitor room inspection processes to ensure consistent quality and attention to detail.
Establish and maintain productivity standards while ensuring outstanding guest satisfaction.
Coordinate room availability with Front Office and Engineering to maximize operational efficiency.
Partner with other departments to support resort-wide initiatives and seamless guest experiences.
Develop and maintain quality assurance programs that exceed guest expectations.
Conduct regular inspections of guest accommodations and public spaces.
Monitor guest feedback, online reviews, and satisfaction scores to identify improvement opportunities.
Resolve guest concerns promptly and professionally while implementing preventive solutions.
Ensure consistent adherence to South Seas service standards across all housekeeping operations.
Develop, manage, and achieve departmental operating and capital budgets.
Monitor labor costs, payroll, productivity, and departmental expenses.
Forecast staffing requirements based on occupancy trends and business levels.
Manage inventory levels for linens, terry, uniforms, guest supplies, cleaning chemicals, and operating equipment.
Implement cost-control initiatives while maintaining luxury service standards.
Analyze operational reports and key performance indicators to improve efficiency and profitability.
Ensure compliance with all health, safety, sanitation, and environmental regulations.
Develop and maintain standard operating procedures for all housekeeping functions.
Oversee preventive maintenance reporting and coordinate with Engineering to ensure guest rooms remain in excellent condition.
Ensure proper handling, storage, and usage of housekeeping chemicals and equipment.
Maintain accurate inventories and replacement schedules for linens, equipment, and supplies.
Partner closely with Front Office, Engineering, Food & Beverage, Recreation, Security, and Human Resources to support resort operations.
Collaborate with Revenue Management and Operations leadership to maximize room readiness and occupancy.
Support resort openings, renovations, special events, and seasonal operational initiatives.
Participate in Executive Committee meetings and contribute to strategic planning initiatives.