Director of Housekeeping

EOS•Bethany Beach, DE

3d•Onsite

About The Position

The Director of Housekeeping is responsible for ensuring the highest levels of cleanliness, sanitation, safety, and conduct throughout the resort. This role involves managing the housekeeping team, overseeing departmental finances and inventory, and maintaining service standards. The Director will also address guest concerns, report maintenance and safety issues, and ensure compliance with all relevant regulations.

Requirements

Knowledge of OSHA and safety standards within the housekeeping department.

Nice To Haves

Supporting the Director of Housekeeping.
Working closely with the Director of Housekeeping.

Responsibilities

Ensuring the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the resort at all times.
Recruiting, training, coaching, onboarding, and counseling housekeeping team members, following company, state, and federal regulations.
Managing finances of housekeeping operations, including budget and inventory controls, etc in relation to the budget.
Planning, organizing, and monitoring all aspects of the Department while working closely and supporting the Director of Housekeeping.
Performing reviews of the department, purchasing, reordering, and maintaining supplies/inventory.
Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment.
Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor).
Delegate duties and projects with consistent follow-up.
Maintain clean and organized work area.
Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms).
Reports any unsafe work conditions to the Resort Manager or General Manager.
Knowledge of OSHA and safety standards within the housekeeping department.
Other duties as assigned by DOH, Resort Manager or GM.