Director of Housekeeping

Four Seasons Hotels and Resorts • New York, NY

3d • $125,000 - $135,000 • Onsite

About The Position

The Director of Housekeeping ensures that the highest standards are consistently met while promoting efficiencies and productivity in all aspects of operations. The role also serves as a Hygiene Officer, ensuring that resort and residence operations comply with LWC safety standards.

The Director works with contract companies and seasonal workforce to deliver quality and meet Four Seasons standards; handles guest interactions and complaints with professionalism; oversees payroll, labor budgets, inventory, and divisional expenses; and leads housekeeping employees through hiring, supervision, discipline, mentoring, evaluations, staff meetings, and clear guidance. The position is based at Four Seasons in Manhattan and requires a flexible schedule that includes morning, afternoon, and evening shifts, weekends, and holidays.

Requirements

• At least 4 years of management experience in Rooms Division.
• At least 2 years of experience in Housekeeping and Laundry.
• Working knowledge of computers and systems.
• Ability to schedule staff and complete payroll records and reports according to budgeted guidelines.
• Fluency in English.
• Current work authorization in the United States.
• Ability to work a flexible schedule, including morning, afternoon, and evening shifts, weekends, and holidays.

Nice To Haves

• Previous Department Head experience.
• Local 6 Union experience.
• Experience with hotSOS, REX, ADP, and Birchstreet.
• Thorough knowledge of luxury resort standards.
• Bilingual ability in Spanish.

Responsibilities

• Work closely with contract companies and seasonal workforce to ensure quality delivery and compliance with Four Seasons Hotels and Resorts standards.
• Resolve customer complaints and handle guest interactions with hospitality and professionalism, accommodating special requests when possible.
• Process payroll and adhere to budgeted labor standards.
• Monitor and control inventory and divisional expenses, including uniforms, linens, guest supplies, cleaning supplies, and contract services.
• Interview and select job applicants; supervise, discipline, mentor, and evaluate employees; provide clear instructions and guidance; and build working relationships that support effective employee morale.
• Participate in regular staff meetings to keep employees informed of hotel policies, changes, and ways to increase guest satisfaction and service standards.
• Ensure resort and residence operations comply with LWC safety standards.

Benefits

• 401k participation with company matching program.
• Medical, dental, and life insurance.
• Discounted travel, food and beverage, and spa services at Four Seasons Hotels and Resorts worldwide.
• Free shift meal prepared by the culinary team.
• Complimentary dry cleaning of uniforms.
• Eligible for a performance-based annual incentive plan with a 10% target.
• Employee development opportunities and an employee-engagement culture where ideas are heard and acted upon.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed