Director of Housekeeping - Luxury Vacation Rentals

ASPEN VACATIONS • Aspen, CO

5d • Onsite

About The Position

Aspen Vacations is a luxury vacation rental company based in Aspen, CO, managing a curated portfolio of exceptional properties. We are seeking a Director of Housekeeping to own the housekeeping standard end to end. This leadership role involves building and leading the team, designing training and systems for quality consistency, and ensuring luxury properties are immaculate for guest arrival. The role is hands-on, requiring comfort with training program development, property inspections, mentoring staff, and real-time problem-solving. The Director will report directly to the owner and play a key role in shaping the department's growth.

Requirements

• 5+ years of housekeeping management experience in luxury vacation rentals, high-end hotels, or resorts.
• Deep understanding of luxury service standards and the expectations of high-net-worth guests and homeowners.
• Proven success managing, training, and developing a housekeeping team to five-star standards, including recruiting, onboarding, and staff evaluations.
• Experience developing and implementing training programs and SOPs.
• Vendor management and budgeting/cost-control experience for housekeeping operations.
• Proficiency with Microsoft Office and housekeeping or property management software.
• Exceptional attention to detail and organization; strong leadership and problem-solving under pressure.
• Excellent communication skills across guests, homeowners, vendors, and staff.
• Bilingual in English and Spanish (required).
• Flexible availability, including weekends and holidays.

Responsibilities

• Recruit, onboard, lead, and develop housekeeping staff and supervisors to build a high-caliber team aligned with service standards.
• Design and implement structured training programs for consistent onboarding, skill development, and quality execution.
• Motivate staff through recognition and accountability, addressing performance issues professionally.
• Foster a positive, collaborative culture with open communication and a shared commitment to excellence.
• Oversee daily housekeeping operations to ensure every property is guest-ready and meets standards.
• Conduct regular property inspections for cleanliness, presentation, and readiness, identifying and resolving deficiencies.
• Verify household items, amenities, and furnishings are in place and in excellent condition, reporting and following up on maintenance issues.
• Implement and uphold cleaning protocols and SOPs for consistency, safety, and sanitation, and continuously improve them.
• Create and manage cleaning schedules for timely turnovers and optimal staffing.
• Monitor and manage inventory of linens, supplies, and equipment, sourcing and replenishing proactively.
• Manage vendor relationships, including suppliers and laundry services, for quality and cost efficiency.
• Accurately track and bill homeowners for additional housekeeping services and replacement items.
• Coordinate with guest services and maintenance for arrivals, departures, special requests, and deliveries.
• Respond to guest and homeowner requests professionally and urgently, turning concerns into positive experiences.
• Communicate with homeowners and guests to understand preferences and deliver personalized experiences.
• Contribute operational insight in leadership meetings as a voice in company growth.

Benefits

• Annual salary: $100,000–$120,000, commensurate with experience, plus performance-based bonus opportunities.
• Health, dental, and vision insurance.
• Generous paid time off (PTO).
• Ski pass provided upon completion of the 90-day introductory period.
• Relocation assistance available for the right candidate.
• A supportive, collaborative environment where your contributions are recognized — reporting directly to ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed