Director of Housekeeping and Maintenance

Arbors at Amherst•Amherst, MA

1d•Onsite

About The Position

This is a hands-on leadership role responsible for the overall maintenance and housekeeping operations of the community, ensuring the environment is safe, clean, comfortable, and welcoming. The role involves following established processes, thinking ahead, solving problems, and taking initiative. The schedule is Monday-Friday, full-time, with on-call responsibilities for emergencies.

Requirements

Strong knowledge of building systems: mechanical, electrical, and plumbing
Minimum 3 years of property or facilities experience (healthcare preferred)
Strong communication and customer service skills
Dependable, hands-on, and committed to excellence

Nice To Haves

HVAC certification preferred but not required
Works with a strong sense of urgency
High attention to detail and expects work to be done perfectly
Takes pride in finishing projects on time and under budget
Knows when to handle a task yourself and when to call in outside help
Proactive and capable of figuring things out without waiting to be told
Follows established processes but improves them once you understand them
Leads by example and isn’t afraid to get your hands dirty

Responsibilities

Oversee all maintenance and housekeeping functions
Perform hands-on work including electrical, carpentry, painting, and general repairs
Complete apartment turnovers with speed, accuracy, and attention to detail
Maintain property, grounds, and building systems
Execute preventative maintenance to avoid costly issues
Supervise housekeeping staff: hiring, scheduling, training, and evaluations
Coordinate with other departments to keep the community running smoothly
Ensure work is completed safely, correctly, and on time
Stay mindful of costs and look for ways to complete projects efficiently
Be on-call for property emergencies