Director of Hotel Technology

HHM Hotels (Philadelphia Corporate)•Philadelphia, PA

6d•Hybrid

About The Position

HHM Hotels is seeking a Director of Hotel Technology to oversee portfolio-wide support for guest-facing technology, telecommunications, and guest satisfaction (GSS) improvements, and act as a liaison with outside vendors and the operations team. This individual will direct IT support for nearly 3,000 end users in hotels, corporate offices, and regionally located leaders. This position can be remote-based in the Northeast US, or out of our corporate offices in Harrisburg, PA or Philadelphia, PA.

Requirements

5+ years of technology leadership experience, preferably within hospitality or a multi-unit environment
Strong operational and technical understanding of hotel technology systems and support functions
Proven ability to manage multiple priorities, navigate complex challenges, and drive projects to completion in a fast-paced environment
Strong communication, collaboration, and stakeholder management skills
Bachelor’s degree in technology, business, accounting, or a related field preferred
Ability to travel to properties as needed

Responsibilities

Partner with Regional Operations, Hotel Leadership, and Corporate Teams to execute enterprise technology initiatives aligned with operational goals, guest experience, and business priorities.
Maintain awareness of emerging technologies and industry trends to support innovation and continuous improvement across the portfolio.
Develop and lead a high-performing team with strong technical expertise, operational knowledge, and service orientation.
Lead portfolio-wide hotel technology projects from planning through execution, including scope, timelines, stakeholders, budgets, risks, and deliverables.
Partner with IT teams and property leadership to coordinate system implementations, upgrades, support strategies, and operational priorities across the portfolio.
Oversee deployment, administration, and ongoing support for infrastructure, hotel operational systems, end-user technology, and guest-facing platforms.
Partner with vendors and IT teams to support business continuity, asset management, training, documentation, and knowledge transfer across the portfolio.
Collaborate with IT Teams to Identify and implement operational and service improvement metrics, SLA’s and support processes necessary to ensure service performance, scalability, reliability and uptime.
Liaison with Corporate Human Resources, Operations and Training teams to maintain current knowledge of training and develop tools and systems, operational systems best practices and company policies and procedures.
Develop and maintain relationships with Vendors, 3rd Party Business Partners and Service Providers. Ensure service providers perform to contractual SLAs and service obligations.
Support IT financial planning, governance, security, compliance, and change management processes in alignment with enterprise standards and operational objectives.