Director of Technology

ASM Global • Oklahoma City, OK

3d • Onsite

About The Position

Under general supervision of the Senior Director of Facility Operations and Capital Projects, coordinate, supervise, and direct personnel, subcontractors, and the daily activities involved in the successful execution of events and operation for Legends Global Oklahoma City. This role oversees all aspects of Technology, including technical services, IT, network administration, technical support, software and hardware allocation, contract administration, audio visual, and contractor selection. The Director will manage subordinate managers and supervisors, handle interviewing, hiring, training, performance appraisal, and problem resolution. A key responsibility is overseeing the Oklahoma City Arena network and technical services, ensuring compliance with cybersecurity expectations, including PCI compliance, and working closely with the Oklahoma City Thunder and the NBA. The role involves implementing and training employees on operating procedures, preventive maintenance, emergency plans, and security protocols. It also requires developing and maintaining positive working relationships with other departments, reviewing contracts, and managing technology procurement and budget. The Director acts as a main contact for the Operations Department in the absence of the Senior Director and oversees contractor agreements and labor companies for Technical Services and IT. Strategic planning for process improvements, directing the preparation of Bids, RFPs, and RFQs, and performing financial analysis related to purchasing are also key functions. The position may require rotating as Manager on Duty (MOD), with full responsibility for clients, staff, patrons, security, and safety during assigned events.

Requirements

• Bachelor’s degree in Computer Science or Information Systems (or equivalent experience).
• Three (3) to five (5) years of progressive IT management in a live event / venue setting.
• Knowledge across multiple IT disciplines including, but not limited to hardware, software, data and device security, phone systems (mobile and on-premises), video teleconferencing, and connectivity (Mac and PC).
• Advanced support level knowledge of Windows & Mac OS and Microsoft 365.
• Advanced support level knowledge of Windows core infrastructure technologies including but not limited to: Active Directory, DNS, DHCP, NPS.
• Advanced support level knowledge of Cisco, and/or Ruckus, and/or Extreme, including, but not limited to routing, switching, and wireless.
• Must possess a valid driver’s license.
• Good working knowledge of computer hardware and software.
• Proficient computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.
• Operate a personal computer using Windows and Microsoft Office software, including Word, Excel and PowerPoint.
• Regularly required to use handheld radio to communicate with coworkers and Management.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Read and comprehend blueprints, drawings, and other related materials.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Must be physically able to climb and work from lifts, ladders, catwalks for long periods of time multiple times per day as needed.
• Standing and walking for extended periods of time.
• Visual acuity to distinguish colors and color-coded wires.
• Stooping for extended periods of time.
• Hearing sufficient to clearly hear voices, alarms, bells and horns.
• Performing work through repetitive eye/hand coordination.
• Repetitive motion of the wrists, hands, and fingers.
• May be exposed to shock hazards while working with wires.
• May be exposed to vibrations during events caused by extreme noise.
• May be exposed to occasional to frequent noise during events.
• May be exposed to strobe lights/lasers during events.
• Moderate to extreme exposure to noise during events.
• This position may require working outside with exposure to extreme heat or weather conditions.

Nice To Haves

• Professional sports venue experience preferred.
• Experience leading a small-to-medium technology organization; multi-site IT operations environment preferred.

Responsibilities

• Oversee all aspects of Technology, including technical services, IT, network administration, technical support, software and hardware allocation, contract administration, audio visual, and contractor selection.
• Manage subordinate managers and supervisors, including interviewing, hiring, training, assigning work, appraising performance, and resolving problems.
• Oversee the Oklahoma City Arena network and technical services, meeting all Arena, NBA, City of Oklahoma City, and Oklahoma City Thunder cybersecurity expectations, including PCI compliance.
• Work closely with the Oklahoma City Thunder and the NBA on providing a secure and state-of-the-art network.
• Implement and train employees on operating procedures, preventive maintenance schedules, emergency plans, and security protocols associated with technology.
• Develop and maintain harmonious working relationships with all other departments.
• Review contracts, speak with tenants, and work with subcontractors to determine special requirements.
• Inspect, repair, and replace technology as needed in an efficient, effective, and budgetarily sound manner.
• Act as a main contact and decision maker for the Operations Department in the absence of the Senior Director of Facility Operations and Capital Projects.
• Oversee, coordinate, and maintain relationships with contractors, other departments, and all tenants.
• Oversee all contractor agreements pertaining to Technical Services and IT.
• Oversee any labor companies needed for Technical Services and IT.
• Represent the Operations Department in committees and functions as needed.
• Ensure that purchases are made in conformity with company policies.
• Determine if procedures are effective in complying with company policies and procedures.
• Work closely with the Senior Director of Facility Operations and Capital Projects to receive direction, establish goals, identify compliance issues, and implement process improvements.
• Procure materials at the lowest cost, consistent with quality and services required, and maintain a consistent supply of necessary goods and services.
• Assist in the design and documentation of specific Purchasing practices and procedures.
• Responsible for strategic planning to continually identify process improvements for the Technology Department.
• Direct and supervise the preparation of Bids, Requests for Proposals (RFP’s) and Requests for Qualifications (RFQ’s) for Technology.
• Ensure that staff effectively performs functions such as ascertaining departmental needs, preparing bid/proposal documents, advertising and soliciting bids/proposals, and evaluating bid/proposal packages.
• Develop and review RFP’s and RFQ’s, Contracts, and Contract renewals.
• Consult with vendors concerning specifications for supplies and services.
• Supervise the development and preparation of answers to questions from vendors concerning proposals, bids, and procurement guidelines.
• Prepare and review tabulations of bids and the evaluation of proposals, and perform cost-benefit analysis.
• Ensure that information is complete and accurate and presented to the Upper Management Team for approval.
• Responsible for ensuring that appropriate approvals are obtained on all purchases.
• Responsible for timely issuance, maintenance, accuracy, and design of various procurement reports.
• Document resolution of outstanding purchase orders.
• Perform financial analysis related to Purchasing issues and other work-related job duties.
• Rotate with other facility personnel to function as Manager on Duty (MOD), maintaining responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Ensure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.
• Directly supervise one or more within the IT Department and Technical Services Department.
• Carry out supervisory responsibilities in accordance with Legends Global policies and applicable laws.

Benefits

• ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager