Director of Hospitality

Senior Lifestyle•Atlanta, GA

22h

About The Position

The Director of Hospitality promotes and creates a culture of hospitality in the community, reporting to the community’s Executive Director. The role manages first impressions and signature services, develops and trains staff to enhance the hospitality culture, helps welcome new residents and staff, and assists with resident programming, events, and special requests. The Director supports the community’s First Impression goals and helps staff understand how their roles contribute to those goals. This includes developing tools for hospitable interactions, maintaining consistent service standards throughout the community, and ensuring the tour path is welcoming, clean, and properly coordinated. The role also supports employee onboarding, dining-room service, special events, resident move-ins, and the community’s Ambassador program.

Requirements

Bachelor’s degree and at least three years of related experience and/or training, or an equivalent combination of education and experience.
Education in hospitality or a related field.
At least three years of hospitality-related experience.
Ability to work as part of a team and handle multiple tasks safely and effectively.
Excellent organizational skills.
Microsoft Office skills.
Exceptional verbal and written communication skills.

Responsibilities

Help community team members achieve First Impression goals and understand how their roles contribute to them.
Develop tools to help staff interact hospitably with everyone who enters the community.
Maintain consistent standards across front-of-house and back-of-house areas.
Maintain hospitality and cleanliness along the tour path, ensuring appropriate items, events, and interactions are in place and activities and repairs are coordinated.
Deliver the company’s Signature Services and support the community’s image and level of service.
Support employee onboarding by serving as a liaison between Human Resources and new hires and reinforcing onboarding expectations and standards.
Work with dining staff to support a polished hospitality approach to dining-room service.
Assist with coordination and oversight of special community events.
Help residents, residents’ families, and outside entities with special dining-related requests.
Ensure all departments are notified of new move-ins so new residents can be included in appropriate activities and meals.
Support hospitality training for community staff.
Help develop and operate the community’s Ambassador program.
Assist in welcoming new residents and staff and support resident programming and special requests.