Director of Hospitality Technology

Ymca Of The Rockies • Estes Park, CO

5d

About The Position

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat, serving more than 225,000 guests annually. The Director of Hospitality Technology is primarily responsible for leading platform governance, system integration, vendor management, vendor escalations, and continuous improvement. The role partners deeply with Operations to drive adoption, training, and measurable outcomes. This role is a senior positions that combine property technology planning/decision-making with full lifecycle ownership of hotel applications (PMS/POS and adjacent systems). OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff leads with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

• 10+ years in hospitality technology, hotel applications, or property systems management with deep PMS, POS, and F&B ecosystem hands-on experience.
• Demonstrated ownership of a portfolio of hotel systems (PMS, POS, and adjacent platforms) including lifecycle management, optimization, and cross-property alignment.
• Strong integration and interface fluency (APIs, file-based interfaces, SSO, payment flows) and ability to troubleshoot end-to-end issues across vendors.
• 8+ years of complex budget management experience in hospitality technology, hotel applications, or property systems management
• Proven vendor management and escalation leadership; ability to drive outcomes through SLAs and disciplined incident and issue management.
• Multi-property hospitality experience and enterprise reporting/analytics understanding.
• Ability to translate operational workflows into system configuration and user-ready processes; strong facilitation skills for workshops and focus groups.
• Experience operating with security and reliability requirements for guest and payment systems.
• Ability to travel at least quarterly to YMCA of the Rockies as needed.
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies’ Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

Responsibilities

• Agilysys Platform Ownership (17-app ecosystem)
• Architecture, Integrations, and Data Flow
• Operational Partnership, Adoption, and Guest Experience
• Vendor Management & Escalations
• Security, Reliability, and Controls
• Leadership

Benefits

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees