Director of Health Systems Operations

Agiliti Health•Oakland, CA

1d•Onsite

About The Position

Agiliti is a provider of medical equipment management and service solutions for healthcare organizations. The Director of Health Systems Operations provides strategic direction, leadership, and operational management for 360 business across designated and/or multiple sites. The role leads teams and customer partnerships while driving the financial, operational, and service objectives established in the overall business plan. This highly visible leadership position is responsible for strategic, operational, and financial performance; building relationships with hospital administrators, clinicians, and other healthcare leaders; and developing teams across multiple sites. The Director collaborates with site managers, Account Executives, Divisional Directors, and senior management on solutions that meet customer and business needs, and leads initiatives to improve equipment management, operational efficiency, customer experience, and revenue growth.

Requirements

Bachelor’s degree in business administration, engineering, health care, or a related field.
10 years of supervision or management experience and customer excellence experience.
Knowledge of the healthcare industry, including understanding of or experience with hospital medical equipment, supply chain management, and biomedical engineering.
Business and financial management expertise, including contract management, account margin maintenance, service metrics, labor analysis, expense analysis, and service profitability.
Experience managing profit-and-loss statements and budgets.
Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint.
Willingness to work flexible hours, including evenings, weekends, holidays, nights, and emergency off-hours as required.
Valid driver’s license.

Nice To Haves

Master’s degree.
Multi-unit management experience.

Responsibilities

Provide leadership, planning, and direction to on-site service programs to achieve operating and financial goals.
Manage customer relationships, understand customer needs, and provide solutions that promote revenue growth, cost containment, and service expansion.
Manage medical equipment inventory and par levels.
Set strategic direction and vision for the team.
Lead, motivate, and develop team members, and hold the team accountable for goals and timely completion of assignments.
Recruit, train, and develop employees through cross-training, lateral training, continuous improvement opportunities, ongoing feedback, and focused action steps.
Assess team members, identify high-potential employees, and provide stretch assignments.
Coach team members on their roles in executing business strategy and practices.
Build trust and credibility with hospital administration, clinicians, and staff, and create positive customer experiences.
Partner with site managers, Account Executives, and Divisional Directors during customer meetings.
Resolve customer and staff concerns, discrepancies, and disagreements using conflict-resolution skills.
Monitor costs and identify and implement opportunities to improve operational efficiency.
Communicate performance results, business plans, and resource needs to senior management.
Apply knowledge of medical equipment, including names, appearance, and accessory lists, and provide equipment training to company and customer staff.
Lead and support continuous improvement initiatives.
Balance day-to-day problem solving with long-term strategic planning across internal and external priorities.
Maintain a proactive approach to safety, health, and quality in compliance with company, governmental, and customer policies and regulations.
Comply with patient privacy laws.
Maintain a professional image and demonstrate communication, facilitation, analytical, and problem-solving skills.
Perform other assigned duties.