Director of Health Systems Operations

Agiliti•Oakland, CA

2d•$185,576 - $296,835•Onsite

About The Position

Agiliti is a leading provider of medical equipment management and service solutions supporting healthcare organizations. The Director of Health Systems Operations provides strategic direction, leadership and operational management for 360 business across designated and/or multiple sites. The role leads teams and customer partnerships while driving the financial, operational and service objectives established in the overall business plan. This highly visible leadership role is responsible for strategic, operational and financial performance; building relationships with hospital administrators, clinicians and other healthcare leaders; developing multi-site teams and a culture of accountability, continuous improvement and customer excellence; and advancing initiatives in equipment management, operational efficiency, customer experience and revenue growth. The Director collaborates with site managers, Account Executives, Divisional Directors and senior management to develop solutions for customer and business needs.

Requirements

Bachelor’s degree related to business administration, engineering, health care or a related field.
At least 10 years of supervision or management experience and customer excellence experience.
Knowledge of the healthcare industry, including understanding of or experience with hospital medical equipment, supply chain management and biomedical engineering.
Business and financial management expertise relevant to contract management, account margin maintenance, service metrics, labor analysis, expense analysis and service profitability.
Experience with Profit and Loss (P&L) statements and budget management.
Proficient computer skills, including Microsoft Word, Excel and PowerPoint.
Willingness to work flexible hours, including evenings, weekends, holidays, nights and emergency off-hours as required.
Valid driver’s license.

Nice To Haves

Master’s degree preferred.
Multi-unit management experience preferred.

Responsibilities

Provide leadership, planning and direction to on-site service programs to achieve operating and financial goals.
Manage customer relationships, understand customer needs and provide solutions that promote revenue growth, cost containment and service expansion.
Manage medical equipment inventory and par levels.
Set strategic direction and vision for the team; lead, motivate and develop team members.
Set short- and long-term goals and hold the team accountable for completing assignments and achieving expected results.
Recruit, train and develop employees through cross-training, lateral training, continuous improvement opportunities, feedback and focused action steps.
Conduct assessment evaluations to rank team members and provide stretch assignments to high-potential employees.
Coach team members on their roles in executing business strategy and practices.
Build credibility and trust with hospital administration, clinicians and staff and create positive customer experiences.
Partner with site managers, Account Executives and Divisional Directors during customer meetings.
Identify and resolve customer and staff concerns, discrepancies and disagreements using conflict-resolution skills.
Monitor costs and identify and implement opportunities to improve operational efficiency.
Communicate performance results, business plans and resource needs to senior management.
Apply knowledge of medical equipment, including equipment names, appearance and accessory lists, and conduct equipment training for company and customer staff.
Lead and support continuous improvement initiatives.
Balance day-to-day problem solving with long-term strategic planning and internal and external priorities.
Maintain a proactive approach to safety, health and quality in compliance with company, governmental and customer policies and regulations.
Comply with patient privacy laws.
Demonstrate confidence, enthusiasm and a professional image, along with strong communication, facilitation, analytical and problem-solving skills.
Perform other assigned duties.

Benefits

Health insurance options, including medical, dental and vision plans.
Short- and long-term disability plans.
Flexible Spending Accounts.
Health Savings Accounts.
Life insurance options.
Paid Time Off.
401K Saving Plan with employer match.
Employee discounts.
Tuition reimbursement.
Daily Pay program.
Employee Assistance Program.
Wellness programs.
Short-term and/or long-term incentives may be provided depending on the position offered.